Will Previous Pro Versions be upgraded to Pro-x?

[javahound]

I have been a long time owner of SuperAntiSpyware Pro, will I be upgraded to the new Pro-x version ? Or will I need to purchase Pro-x?

Thanks.

[nighthawkext]

Yes! If you have previously purchased a non-lifetime license to SUPERAntiSpyware Pro, it is honored in SUPERAntiSpyware Pro X

[ProTruckDriver]

23 hours ago, nighthawkext said:

Yes! If you have previously purchased a non-lifetime license to SUPERAntiSpyware Pro, it is honored in SUPERAntiSpyware Pro X

So from what I am understanding I have 4 "Lifetime Licenses" of SAS I bought over 10 years ago. My Lifetime Licenses Will Not Be Hornored in SUPERAntispyware Pro X. Is this True???

[Triple Helix]

@ProTruckDriverI have updated and it's still working for me so I think Lifetime License is still honoured. But I don't think the Avira engine is active at this time?

[javahound]

It is disappointing the lifetime licenses will not be honored with this update. 

[Triple Helix]

@javahound @ProTruckDriver @geoff @hayc59 I think we just need more info that's all!

 

 

[nighthawkext]

Lifetime licenses are still honored in the ProX version. At this time, we cannot offer the Avira engine to lifetime customers. We are attempting to find a resolution for lifetime users. 

[Triple Helix]

@nighthawkext They already have a Free version? https://www.avira.com/en/free-antivirus-windows

[SASupport]

Lifetime licenses will be able to upgrade to Pro-X edition. let me know if there are issues in this process.

[Triple Helix]

On 8/10/2020 at 2:06 PM, nighthawkext said:

Lifetime licenses are still honored in the ProX version. At this time, we cannot offer the Avira engine to lifetime customers. We are attempting to find a resolution for lifetime users. 

 

17 hours ago, SASupport said:

Lifetime licenses will be able to upgrade to Pro-X edition. let me know if there are issues in this process.

Yes we know that but how about the Avira engine?

[nighthawkext]

On 8/13/2020 at 8:27 AM, Triple Helix said:

 

Yes we know that but how about the Avira engine?

Currently, lifetime license keys do not have access to the Avira engine. We are working to resolve this.

[Triple Helix]

On 8/17/2020 at 1:15 PM, nighthawkext said:

Currently, lifetime license keys do not have access to the Avira engine. We are working to resolve this.

Any update on this?

Thanks,

[Triple Helix]

On 8/17/2020 at 1:15 PM, nighthawkext said:

Currently, lifetime license keys do not have access to the Avira engine. We are working to resolve this.

Any update on this? 2 @SAS_support

Thanks,

[SASupport]

It is still something we are working on.

[Triple Helix]

@SAS_support @nighthawkext Com-on guys time is a wasting. I can't think this slow. Give us a yes or a no or even give us a couple years with the Avira engine and be done with Life-timers?

[ProTruckDriver]

On 10/12/2020 at 1:08 PM, Triple Helix said:

and be done with Life-timers?

I have a feeling that's what it's going to be, "Done with Lifetimers"

[SASupport]

We have not forgotten about this issue. I will see if I can get an update from the team.

[ProTruckDriver]

On 10/16/2020 at 7:20 PM, SASupport said:

We have not forgotten about this issue. I will see if I can get an update from the team.

Is the Update Team on Vacation? It's been over two weeks now waiting for an answer.

[SASupport]

For people that are affected by this. Please send me a private message with your registration codes. Make sure it's a private message and not a regular thread reply.

[UberJase]

Just sent you a PM

[Triple Helix]

@SASupport It will not allow me to type anything in the PM? How about sending via Email?

 

 

[senf]

Just sent you a PM.

[willjoy3]

will not let me send a message also!

[willjoy3]

just sent pm

[Unknown20]

On 11/10/2020 at 6:06 PM, SASupport said:

For people that are affected by this. Please send me a private message with your registration codes. Make sure it's a private message and not a regular thread reply.

Just sent you a PM.