hayglobal Posted May 22, 2020 Prior to updating to the latest program & definitions, SAS worked great. After the update it is now NOT detecting ANYTHING?? It's been running over an hour now doing the full scan & again, NOTHING is detected? This is the 3rd time I've ran a full scan with no results. There is no way that I'm totally clean of anything. It should be detecting something. Because, it always did. Hmm?? Thanks for you advice in advance - CHEERS Share this post Link to post Share on other sites
hayglobal Posted May 22, 2020 It just finished and nothing was detected. Hmm?? By the way, my operating system is Windows 10 Share this post Link to post Share on other sites
Jahn Posted May 23, 2020 Hi hayglobal, you could try resetting program options at System Tools > Preferences > Reset Program Options. No joy? Temporarily disable your antivirus and go to https://www.eicar.org/ Read a bit about EICAR and it's purpose, and download four files using the SSL protocol. The files are harmless and carry no payload, but will trigger an alert from SAS and other malware scanners. Manually scan these files and if you get an alert from SAS it is working properly. If not, a complete re-install of SAS is suggested, including using the SAS Uninstaller Assistant. Share this post Link to post Share on other sites
Jahn Posted May 24, 2020 You're welcome. Did you find a solution? Share this post Link to post Share on other sites
SASupport Posted May 27, 2020 If this is still an issue please send me an email at superantispyware@support.com and I can look into this further. Share this post Link to post Share on other sites
