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Working set memory very high in Win7

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Hi. Im looking for advice. I have 2 old Win 7 Home Premium service pack 1 Acer Revo nettops I use for bits n bobs, no heavy lifting. I run SAS premium on both. On one of them, the working set memory is 10k. On the other its persistently really high, 110k or more. Ive made sure they are both fully updated, for software and definitions. I ran a scan on the offending unit, but it came up with nothing. 

Why is one unit so different from the other when they are such similar machines doing next to nothing? Any thoughts gratefully received.

 

 

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Do both machines have the same program configuration? For example, is one machine running Realtime Protection but the other not? Or any other configuration differences. How much ram does each machine have total?

 

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Hi. I run real time protection for both. Daily virus updates for both.

One thing I noticed was that on the problem unit, the !SASCORE service was stopped, and set to manual. When I compared that to the setting for !SASCORE on the other machine, it was set to automatic and running, so I've changed that on the problem unit. I also had to manually update the software itself on the problem unit to the latest version as it wasnt updating.

The total ram on the non-problem unit is 4gb (3.73 usable), on AMD E-450, and the problem unit only has 4gb (3.00 usable) on AMD 330, according to the properties. Bear in mind these machines do hardly any work, they are there for basic browsing/extra screen monitoring of work, social media, and a bit of media streaming.

I woke the problem machine up just now and SAS is using 117k working set mem, the non-problem unit is using 9k. 

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I would try an uninstallation and reinstallation of SUPERAntiSpyware in Safe Mode. and then see how it is.

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Yes Im going to try to do that today. 

BTW this is a lifetime premium acct, the non problem unit is just an annual premium acct. Do you think it could be something to do with the reg key?

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Update: FYI (in case others may read this). I first did an uninstall/reinstall of SAS premium under normal boot. That way, if it made no difference, I could then do under safe mode. After reinstalling a fresh instance (in normal boot), I noticed something very odd:

I had the processes window open after I had reinstalled. Immediately on finishing and entering my reg number, SAS working set memory began to climb from 9k to 100k+. I opened the SAS app window to change my preset scan settings to once per week, and clicked 'done' to return to the main window interface. As soon as I clicked 'done', the working set memory decreased rapidly to approx 9k. I left the processes window open to see if it would climb again. It did. I opened the app again and clicked on one of the areas for settings, made no changes, clicked 'done' again - immediately the working set memory decreased back to 9k or lower. It then remained at a low rate for some time. Later on in the day the working set memory had climbed back again to 100k+, so I did the same thing - opened the app, clicked on a window, made no changes, then clicked 'done'. Again, the memory had decreased rapidly back to 9k or less. 

This seems to imply that it is something to do with how it is running in the background. 

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I wouldn't worry about these numbers unless there are other disruptions happening. SUPERAntiSpyware may use more or less ram at a given point in time depending on what it's doing. The registration code won't affect how much ram the program consumes. 9k-100k is a reasonable range for what SUPERAntiSpyware does.

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this is highly unusual and not just an occasional variation. As I state in previous comments, the other very similar unit runs with no issues and as a comparison stays within 6-12k working set memory. It NEVER goes into the 100k amount. The problem unit stays at very high levels for no reason at all. The fans kick in and this was the reason I began to invesitage this issue in the first place. Im now thinking it could be a software conflict, or some other issue so will report back. BTW telling me to ignrore a problem I thought sufficient to report here isnt really that helpful. I understand if you cant think of a solution, but please, Im not here to waste my own time.

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As an example, this morning I woke up the problem unit, and SAS was running at 14k . I then watched it climb to 158k. It then sat at around 130k. I woke the other similar unit and SAS was 9k, and did not climb at all, it remained constant at 9k.

I appreciate that when SAS updates the database it will use more memory, but not that much, not constantly.

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Could you please zip up and send me the log files from the directory

C:\ProgramData\SUPERAntiSpyware.com\SUPERAntiSpyware\AppLogs

I can look at these and see what’s going on. You can email them to superantispyware@support.com

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thanks for this response, sorry for late reply, Ive slightly ran out for sorting this out atm - I'll send some logs over via email, but they dont seem to show up much to me - a few adaware cookies etc. Im running more tests, have done some windows updating. Things are still erratic. 

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No problem at all, make sure the logs you send are from: C:\ProgramData\SUPERAntiSpyware.com\SUPERAntiSpyware\AppLogs 

These logs are different from the regular scan logs. 

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