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kayslover

No response from Tech Support regarding License issues

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I have created 2 support tickets (i.e. Contact Support Form) in the last couple of weeks as my lifetime licence key is being rejected with the message “The number of valid licences for the registration has been exceed”

 

I have not heard anything from the tech department.

 

I have asked for my key through the web and it gives me the same key as I have, but using it gives the same message

 

Can anyone else help?

 

Regards

 

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The number of valid licenses for the registration hes been exceeded.

Sounds like it has been moved from computer to computer without de-registering on the other machines first.

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I only have the serial number on 1 Computer.

Alex from the support team has been in touch and asked the same question.

Regards

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I have not had a response from the Support team, is there a problem?

My Pro version has been downgraded to Free.

Regards

Pank

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