No response from Tech Support regarding License issues

[kayslover]

I have created 2 support tickets (i.e. Contact Support Form) in the last couple of weeks as my lifetime licence key is being rejected with the message “The number of valid licences for the registration has been exceed”

 

I have not heard anything from the tech department.

 

I have asked for my key through the web and it gives me the same key as I have, but using it gives the same message

 

Can anyone else help?

 

Regards

 

[GuiltySpark]

The number of valid licenses for the registration hes been exceeded.

Sounds like it has been moved from computer to computer without de-registering on the other machines first.

[kayslover]

I only have the serial number on 1 Computer.

Alex from the support team has been in touch and asked the same question.

Regards

[kayslover]

I have not had a response from the Support team, is there a problem?

My Pro version has been downgraded to Free.

Regards

Pank

[SASupport]

Did we get this resolved?

[kayslover]

Yes, I was given a new serial number as it appears my old one had/has been compromised.

Regards

Pank

[Tehalley]

On 8/28/2019 at 4:46 AM, kayslover said:

I have not had a response from the Support team, is there a problem?

My Pro version has been downgraded to Free.

Regards

Pank

I am having the same issues, emailed Tech Supp over 3 months ago & no reply. Have the lifetime License & need to this fixed ASAP. Downgrades to FREE version. Upgraded my computer/HDD recently & can no longer register as the Pro Version. Please help, thanks!

[kayslover]

Hi,

Have you created a Support ticket?

Go to https://www.superantispyware.com/technical-support.html

Tell them what your problem is and hopefully they will help.

Regards

[Tehalley]

Yes I have, but am trying again. Maybe I'l  have some luck!!!

[kayslover]

Good luck.

Regards