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Timadam

"SAS has stopped working" Windows 7 error

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Posted (edited)

Hello,

I receive a "Superantispyware has stopped working" error on my Windows 7  laptop which I am unable to resolve. I have attached the error details from event viewer and would appreciate any assistance.

Thanks in advance,

Timadam 

 

After posting the above, I noticed that this problem had been brought up in the following forum posts:

March 31 2018    SAS stopped working

April 22 2019       Scan is stopping

May 15 2019       Error when scanning

I uninstalled SAS in Windows safe mode then rebooted and installed the latest SAS version. I checked the "Safe Mode" option in SAS as suggested in the reply to the March 31 2018 post and started a scan.

The scan ran for just over three and a half hours then SAS  stopped working again .

 

1242956625_Superantispywareerror.JPG.550b706f05a8a726aff1ead4f5245716.JPG

 

I hope this problem can be solved as I have used SAS for many years without any problems until recently.

Thanks,

Timadam

 

Edited by Timadam
Additional information

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i am receiving the same error for about 2 months,  removing and re-installing even using safe mode procedure

 

cannot complete a full scan (SAS Professional 8.0.1040)

 

OS Name    Microsoft Windows 7 Professional
Version    6.1.7601 Service Pack 1 Build 7601
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation

System Manufacturer    Gigabyte Technology Co., Ltd.
System Model    G1.Sniper Z87
System Type    x64-based PC
Processor    Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. F3, 4/24/2014
SMBIOS Version    2.7
Windows Directory    C:\windows
System Directory    C:\windows\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "6.1.7601.24499"
User Name    Frogzilla\Leisa
Time Zone    Central Daylight Time
Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    15.9 GB
Available Physical Memory    6.99 GB
Total Virtual Memory    31.9 GB
Available Virtual Memory    24.5 GB
Page File Space    15.9 GB
Page File    C:\pagefile.sys
 

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Hello,

I just noticed that the event viewer information that I attached to the original post got left out when I edited it to add additional information. 

Windows 7 Event Viewer Log 

Log Name:      Application
Source:        Application Error
Date:          25/07/2019 14:23:18
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LAPTOP3
Description:
Faulting application name: SUPERAntiSpyware.exe, version: 8.0.0.1040, time stamp: 0x5d1258a6
Faulting module name: SUPERAntiSpyware.exe, version: 8.0.0.1040, time stamp: 0x5d1258a6
Exception code: 0xc0000005
Fault offset: 0x0001bf74
Faulting process id: 0x1d18
Faulting application start time: 0x01d542f3d412a624
Faulting application path: C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
Faulting module path: C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
Report Id: bee06f36-aee7-11e9-ae1b-001e101fabdd
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-07-25T14:23:18.000000000Z" />
    <EventRecordID>572698</EventRecordID>
    <Channel>Application</Channel>
    <Computer>LAPTOP3</Computer>
    <Security />
  </System>
  <EventData>
    <Data>SUPERAntiSpyware.exe</Data>
    <Data>8.0.0.1040</Data>
    <Data>5d1258a6</Data>
    <Data>SUPERAntiSpyware.exe</Data>
    <Data>8.0.0.1040</Data>
    <Data>5d1258a6</Data>
    <Data>c0000005</Data>
    <Data>0001bf74</Data>
    <Data>1d18</Data>
    <Data>01d542f3d412a624</Data>
    <Data>C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe</Data>
    <Data>C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe</Data>
    <Data>bee06f36-aee7-11e9-ae1b-001e101fabdd</Data>
  </EventData>
</Event>

Hope this helps,

Timadam

 

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