Jump to content
alpha

SUPERAntiSpyware causes a system crash

Recommended Posts

Hi to all!

I have installed SUPERAntiSpyware 3.9, it works fine.

After shutdown or after restart Windows, I get the following message:

"A problem is preventing Windows from accurately checking the license for this computer" then the PC reboot, over and over again.

I have uninstalled SAS, then, after shutdown or restart the message disappears, and the S.O work fine.

I have reinstall SAS and this reproduces the same problem. I have check and uncheck scan at startup, check and uncheck updates, but even with SAS deactived at start of Windows the result is the same.

My Windows copy (XP Pro SP 2) is legal.

I use NOD32 3.0.560.0, Trojan Remover 6.6.4 and Tiny Personal Firewall 2.0.15

You can help me?

Share this post


Link to post
Share on other sites

Hello

I can look at your dump file if you like. To make sure it is enabled,

right click on my computer, click properties, advanced,under start up & recovery, click settings, you should have small memory dump selected for now

for a larger more informative dump, you would select Kernel Memory Dump.

am sure it will point to the troubled driver.

controler

Share this post


Link to post
Share on other sites
Hi to all!

I have installed SUPERAntiSpyware 3.9, it works fine.

After shutdown or after restart Windows, I get the following message:

"A problem is preventing Windows from accurately checking the license for this computer" then the PC reboot, over and over again.

I have uninstalled SAS, then, after shutdown or restart the message disappears, and the S.O work fine.

I have reinstall SAS and this reproduces the same problem. I have check and uncheck scan at startup, check and uncheck updates, but even with SAS deactived at start of Windows the result is the same.

My Windows copy (XP Pro SP 2) is legal.

I use NOD32 3.0.560.0, Trojan Remover 6.6.4 and Tiny Personal Firewall 2.0.15

You can help me?

Please submit a support ticket here and we can look into this:

https://www.superantispyware.com/support.html

Share this post


Link to post
Share on other sites
Hello

I can look at your dump file if you like. To make sure it is enabled,

right click on my computer, click properties, advanced,under start up & recovery, click settings, you should have small memory dump selected for now

for a larger more informative dump, you would select Kernel Memory Dump.

am sure it will point to the troubled driver.

controler

Hi controler!

I tried select kernel memory dump, but afer the reboot (my computer only start normaly (if SAS is installed) with last good configuration) the file *.dmp does appears, i cannot find it.

After the message "A problem is preventing Windows from accurately checking the license for this computer", appears error code: 0X80070013

Thanks,

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×