Definition Update Error Download Incomplete

[Cyberchief]

Have been trying to update the definition update and there is an error. The Download Is Incomplete and does not finish and tries to re-download the definition. In all cases the definition does not update and the process stops without updating the definition. This has been happening since yesterday evening. Look at the Definition Update Signature Date it hasn't changed since the error started.

[Daveski17]

Happening to me too.

 

This started a few days ago then went back to normal. It's started again today. Database version 14012 (17 hours ago).

[nightowl12]

For what it's worth, I've also been experiencing the exact same issue as Cyberchief & Daveski17 are reporting.

Regards everyone.

[ArthursMentor]

Ditto to nightowl12  and others above.  Tried to update numerous times but for the first time couldn't download definitions.

[droolingelmo]

In each case it gets to 100%, then says Download Incomplete" then retries and fails again.

[Deckard]

Yes I have the same problem as above 

 

There is a manual defenition update installer here > https://www.superantispyware.com/supportfaqdisplay.html?faq=89

 

Regards

 

Deckard

[SUPERsupport]

Hello, we apologize for the inconvenience regarding the failed update. Please run the Force Update Tool below to fix the issue:

http://cdn.superantispyware.com/SAS_ForceUpdate.exe

[nightowl12]

Much obliged for your timely reply and the link provided to resolve the update problem, SUPERsupport!

Cheers!

[ProTruckDriver]

Must be fixed because I don't have any problems with the updates now. 

[Daveski17]

I've just caught up with this thread. The problem seems to have been fixed while I wasn't using the computer.