Cyberchief Report post Posted October 5, 2017 Have been trying to update the definition update and there is an error. The Download Is Incomplete and does not finish and tries to re-download the definition. In all cases the definition does not update and the process stops without updating the definition. This has been happening since yesterday evening. Look at the Definition Update Signature Date it hasn't changed since the error started. Share this post Link to post Share on other sites
Daveski17 Report post Posted October 5, 2017 Happening to me too. This started a few days ago then went back to normal. It's started again today. Database version 14012 (17 hours ago). Share this post Link to post Share on other sites
nightowl12 Report post Posted October 5, 2017 For what it's worth, I've also been experiencing the exact same issue as Cyberchief & Daveski17 are reporting. Regards everyone. Share this post Link to post Share on other sites
ArthursMentor Report post Posted October 5, 2017 Ditto to nightowl12 and others above. Tried to update numerous times but for the first time couldn't download definitions. Share this post Link to post Share on other sites
droolingelmo Report post Posted October 5, 2017 In each case it gets to 100%, then says Download Incomplete" then retries and fails again. Share this post Link to post Share on other sites
Deckard Report post Posted October 5, 2017 Yes I have the same problem as above There is a manual defenition update installer here > https://www.superantispyware.com/supportfaqdisplay.html?faq=89 Regards Deckard Share this post Link to post Share on other sites
SUPERsupport Report post Posted October 5, 2017 Hello, we apologize for the inconvenience regarding the failed update. Please run the Force Update Tool below to fix the issue:http://cdn.superantispyware.com/SAS_ForceUpdate.exe Share this post Link to post Share on other sites
nightowl12 Report post Posted October 5, 2017 Much obliged for your timely reply and the link provided to resolve the update problem, SUPERsupport! Cheers! Share this post Link to post Share on other sites
ProTruckDriver Report post Posted October 5, 2017 Must be fixed because I don't have any problems with the updates now. Share this post Link to post Share on other sites
Daveski17 Report post Posted October 5, 2017 I've just caught up with this thread. The problem seems to have been fixed while I wasn't using the computer. Share this post Link to post Share on other sites
