Constant error message during scan

[jadinolf]

This is a Pro Version that has been installed since 2012 and has done several scans every day since then.

I have never gotten an error message before and am coming to you for help because I don't have a clue what to do.

This is a Windows 7 x64 computer and I have completely uninstalled SAS and reinstalled with the same results.

I have not installed any new programs yesterday or today.

Anyone have any idea what my next move should be?

Thanks

 

[GuiltySpark]

Hi jadinolf

You can submit the result and the team should be able to find what's causing it.

Incidentally, is there anything in event viewer?

[SUPERsupport]

Thank you for contacting us. We have located the issue and it was an error with our morning update. We will be releasing the new update to fix the issue in less than an hour.

Regards,

SUPERAntiSpyware Customer Service

[jadinolf]

Well, thanks to both of you for your replies.

That's good news and a relief for me and many others, I'm sure.

Most appreciated.

Enjoy the weekend.

[geoff]

Thanks for the quick report jadinofl!

[jadinolf]

Just now, geoff said:

Thanks for the quick report jadinofl!

I was afraid no one would see my post so I'm surprised when I got responses.

Waiting for the update now.

[geoff]

Hi jadinolf,

The update was released a little bit ago -- please restart the program and check for updates and you should be good to go!

Regards,

Geoff

[jadinolf]

Thanks

Don't see anything yet.

 

I'm patient.

[jadinolf]

All is good.

 

Many thanks.

 

Now I can take Fred III (my avatar) for his walk.

[geoff]

Sometimes it takes a bit for our CDN to get the update out.  Be watching for "Database Version 13944" -- it's the latest and greatest.

[geoff]

Awesome, thanks for the update and have a great walk!!!

[jadinolf]

We are back

All is well with SAS and I have already done 3 of my 5 computers.