jadinolf Report post Posted September 8, 2017 This is a Pro Version that has been installed since 2012 and has done several scans every day since then. I have never gotten an error message before and am coming to you for help because I don't have a clue what to do. This is a Windows 7 x64 computer and I have completely uninstalled SAS and reinstalled with the same results. I have not installed any new programs yesterday or today. Anyone have any idea what my next move should be? Thanks Share this post Link to post Share on other sites
GuiltySpark Report post Posted September 8, 2017 Hi jadinolf You can submit the result and the team should be able to find what's causing it. Incidentally, is there anything in event viewer? Share this post Link to post Share on other sites
SUPERsupport Report post Posted September 8, 2017 Thank you for contacting us. We have located the issue and it was an error with our morning update. We will be releasing the new update to fix the issue in less than an hour. Regards, SUPERAntiSpyware Customer Service Share this post Link to post Share on other sites
jadinolf Report post Posted September 8, 2017 Well, thanks to both of you for your replies. That's good news and a relief for me and many others, I'm sure. Most appreciated. Enjoy the weekend. Share this post Link to post Share on other sites
geoff Report post Posted September 8, 2017 Thanks for the quick report jadinofl! Share this post Link to post Share on other sites
jadinolf Report post Posted September 8, 2017 Just now, geoff said: Thanks for the quick report jadinofl! I was afraid no one would see my post so I'm surprised when I got responses. Waiting for the update now. Share this post Link to post Share on other sites
geoff Report post Posted September 8, 2017 Hi jadinolf, The update was released a little bit ago -- please restart the program and check for updates and you should be good to go! Regards, Geoff Share this post Link to post Share on other sites
jadinolf Report post Posted September 8, 2017 Thanks Don't see anything yet. I'm patient. Share this post Link to post Share on other sites
jadinolf Report post Posted September 8, 2017 All is good. Many thanks. Now I can take Fred III (my avatar) for his walk. Share this post Link to post Share on other sites
geoff Report post Posted September 8, 2017 Sometimes it takes a bit for our CDN to get the update out. Be watching for "Database Version 13944" -- it's the latest and greatest. Share this post Link to post Share on other sites
geoff Report post Posted September 8, 2017 Awesome, thanks for the update and have a great walk!!! Share this post Link to post Share on other sites
jadinolf Report post Posted September 8, 2017 We are back All is well with SAS and I have already done 3 of my 5 computers. Share this post Link to post Share on other sites
