dutes Report post Posted December 27, 2016 I have downloaded the new database definition.here https://www.superantispyware.com/definitions.html ; once downloaded SASDEFINITIONS.EXE I doubleclicked on the file to launch it (in order to selfinstall the new data base definition) . But when i doubleclick nothing happens (the same problem if I try to install the new version of SAS using the file SUPERAntiSpyware.exe; nothing happens). And the database version running with SAS remains the old one So I have tried the manual installation: Followed the instsructions provided at the bottom of the page ( Saved the file on my desktop. Doubleclicked on it. Restarted SAS.) But the database version running with SAS remains the old one. Can somebody help me? Share this post Link to post Share on other sites
SUPERsupport Report post Posted December 27, 2016 Hello Dutes, Have you tried the force update program? Please run our Force Update tool available at this link:http://cdn.superantispyware.com/SAS_ForceUpdate.exe Let us know the results. Share this post Link to post Share on other sites
dutes Report post Posted December 27, 2016 Working on it. The dwnload was successfull but once I clicked on "Continue" button, and launched SAS, the database does not seem to be updated (see 2 images in the attachment). prtscr SAS forced.doc Share this post Link to post Share on other sites
SUPERsupport Report post Posted December 27, 2016 Hello Dutes, It appears you are using an outdated version of the software, version 4. Please uninstall version 4 and use the latest version 6.0.1230 you can download directly here,http://cdn.superantispyware.com/SUPERAntiSpywarePro.exe Share this post Link to post Share on other sites
dutes Report post Posted December 27, 2016 Tx a lot. Unfortunately I am using a free versione of your software. Am I obliged to step to the PRO to be able to use the new database definition? ANyway.: I have downloaded the new free version of the program (.exe), but launching the file nothing happens. I mean: it looks more like a technical problem (not related to the kind of license).... ...mumble mumble Share this post Link to post Share on other sites
SUPERsupport Report post Posted December 27, 2016 Hello, If you are using the Free Edition, simply install the Free Edition from our website here: http://cdn.superantispyware.com/SUPERAntiSpyware.exe Secondly, what operating system are you using? Share this post Link to post Share on other sites
dutes Report post Posted December 27, 2016 I have done it already. And results are described above. Anyway I am downloading again to retry. Windows Vista Share this post Link to post Share on other sites
dutes Report post Posted December 27, 2016 Just done. I launch it and nothing happens Share this post Link to post Share on other sites
SUPERsupport Report post Posted December 27, 2016 Can you please open a technical support ticket by clicking Here Share this post Link to post Share on other sites
dutes Report post Posted December 27, 2016 Trying. But is required an "order Number" linked to a purchase. But I am using a free version and I have no "order number"... Don't knoe what to do Share this post Link to post Share on other sites
SUPERsupport Report post Posted December 27, 2016 You only have to fill out fields marked with a red *. The order number section is not marked with one, is in unnecessary for you to fill out that section. Share this post Link to post Share on other sites
dutes Report post Posted December 27, 2016 7 minutes ago, SUPERsupport said: You only have to fill out fields marked with a red *. The order number section is not marked with one, is in unnecessary for you to fill out that section. oops. Sorry Share this post Link to post Share on other sites
