pharkit Report post Posted December 26, 2016 I've been using SAS (free edition) a very long time but just recently it hangs during scan (both full system scan & custom scan). It seems to get stuck while scanning 'ffdshow audio decoder' file which seems to be an audio codec file located in the 'Start Menu' folder. I've tried a re-installation but the problem persists. OS: Win 7 64bit. Thanks in advance for any replies. Share this post Link to post Share on other sites
One_II_Coding Report post Posted December 26, 2016 Hello, I'm not part of the SAS Forum team but I think I can help. First I need to know a few things: What OS System are you running Windows/mac/Linux etc 32/64 bit? In c:/windows/ Do you have a folder called syswow64? (Windows location) Share this post Link to post Share on other sites
GuiltySpark Report post Posted December 26, 2016 Hi pharkit, Please create a support ticket and a member of customer service will contact you https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
pharkit Report post Posted December 27, 2016 Hi and thanks for your replies. I think I've found the problem. There seems to be a conflict issue between SAS and bitdefender. Specifically SAS hangs while scanning C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bitdefender 2017. I've included this in the 'exceptions' list and after two scans it now runs fine. I can confirm this did not happen with the previous version only the current one (6.0.1230). Share this post Link to post Share on other sites
weaver145 Report post Posted December 29, 2016 pharkit thanks for the info. Was having same problem. bitdefender 2016 in my case . Also can confirm this was not a problem previously Share this post Link to post Share on other sites
pharkit Report post Posted December 29, 2016 9 hours ago, weaver145 said: pharkit thanks for the info. Was having same problem. bitdefender 2016 in my case . Also can confirm this was not a problem previously Is it now working for you? I originally included C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bitdefender 2017 in the exception list and it still ended up hanging after 4-5 test scans. I've now inlcuded: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories in the exception list instead (I removed all other exceptions) and have scanned 7-8 times successfully. Will update here with any new progress. Share this post Link to post Share on other sites
pharkit Report post Posted January 2, 2017 I worked out that it's bitdefender on my computer causing the issue. After including SAS in the 'List of processes excluded from scanning' & 'List of files and folders excluded from scanning' section of bitdefender, SAS now runs fine. This is only since the '6.0.1230' release of SAS. The previous post I made about changing the exceptions in SAS itself can be ignored. Share this post Link to post Share on other sites
One_II_Coding Report post Posted January 2, 2017 Glad you got it sorted out Pharkit! Share this post Link to post Share on other sites
SUPERsupport Report post Posted January 5, 2017 Hello all - We recommend if you are having this issue you upgrade to version 6.0.1232 to fix it, available in both the Free and Professional Editions. Free Edition users click HERE for 6.0.1232 Professional Edition users click HERE for 6.0.1232 Share this post Link to post Share on other sites
