ran_babsoft Posted December 25, 2016 Dear Sir/Madam, On May you have cleared the false positive from our software, but for some reason you identify our software as PUP.DownloadAdmin/Variant. Our software is not a potentially unwanted program. We provide a clear and simply installation, we clearly state what is installed (our translation software), we collect no personal data from the user. I went through the false positive process in your software, but i did not hear back from you yet. Please update me ASAP as our paying users are hurt by your actions. Regards, Ran Eyal Director of Sales and Marketing Babylon Software LTD. Share this post Link to post Share on other sites
ran_babsoft Posted December 27, 2016 Is someone monitoring this forum or is there an email address I should contact? Ran Share this post Link to post Share on other sites
GuiltySpark Posted December 27, 2016 Please be aware it's the holidays so there may only be a skeleton crew working at present, or everyone's pissed Share this post Link to post Share on other sites
ran_babsoft Posted December 27, 2016 19 minutes ago, GuiltySpark said: Please be aware it's the holidays so there may only be a skeleton crew working at present, or everyone's pissed Thank you GuiltySpark, I hope that someone is left behind to help us with this incorrect classification Ran. Share this post Link to post Share on other sites
GuiltySpark Posted December 27, 2016 I'm sure Gabe will see it soon but there is a time zone delay so it may not be until later, possibly tomorrow for you. Share this post Link to post Share on other sites
ran_babsoft Posted December 27, 2016 2 minutes ago, GuiltySpark said: I'm sure Gabe will see it soon but there is a time zone delay so it may not be until later, possibly tomorrow for you. I am willing to wait a little longer for the good news that we have been cleared. It's a shame when a software flags you for no apparent reason and makes it so hard to clear your name. It would have been best if we were contacted with any concern beforehand. We've been in contact in the past due to a false positive that was corrected, and now a year + later we are at it again. I understand that there are some bad publishers out there, but we are no a part of that group and do not intend to join the club. Ran Share this post Link to post Share on other sites
SAS Malware Research Posted December 27, 2016 Hello Ran, Sorry about the wait - GuiltySpark was correct that the majority of the team was on holiday (myself included). I have adjusted the definition database and Babylon should no longer be detected by SUPERAntiSpyware as of database version 13263, which will be released within the next few hours. Update to version 13263 and scan again (a restart of SAS may be required). Please let me know if this solves your issue, or if you have any other questions or concerns. Gabe Burch Primary Malware Researcher SUPERAntiSpyware Share this post Link to post Share on other sites
Buckens Posted January 1, 2017 I install Babylon a few weeks ago and it is working very well. Share this post Link to post Share on other sites
ran_babsoft Posted January 2, 2017 On 12/27/2016 at 11:38 PM, SAS Malware Research said: Hello Ran, Sorry about the wait - GuiltySpark was correct that the majority of the team was on holiday (myself included). I have adjusted the definition database and Babylon should no longer be detected by SUPERAntiSpyware as of database version 13263, which will be released within the next few hours. Update to version 13263 and scan again (a restart of SAS may be required). Please let me know if this solves your issue, or if you have any other questions or concerns. Gabe Burch Primary Malware Researcher SUPERAntiSpyware Thank you for clearing our name. We have noticed that it was updated in VirusTotal.com as well. Regards, Ran Eyal Share this post Link to post Share on other sites
ran_babsoft Posted January 2, 2017 17 hours ago, Buckens said: I install Babylon a few weeks ago and it is working very well. A few weeks ago there was no problem. The problem with the false identification started lately and was corrected. Ran Share this post Link to post Share on other sites
