wpc09 Report post Posted December 23, 2016 I just went to the Zotero.org site to download the Zotero standalone app. Zotero is free bibliographic software used by many people in place of expensive commercial products such as EndNote. As I went to install Zotero, SUPERAntiSpyware gave a Real-Time Protection Blocked Item Alert indicating that the Trojan.Agent/Gen-BanLoad.Process was present and installation stopped. Have you seen this before and any solutions? Share this post Link to post Share on other sites
SAS Malware Research Report post Posted December 27, 2016 Hello wpc09, I believe I have found the cause of this false detection. I have adjusted the definition database and this file should no longer be detected as of database version 13263, which will be released within the next few hours. Update to 13263, restart SAS, and then re-attempt to install the Zotero app. Please let me know if this solves your problem, or if you have any other questions or concerns, Gabe Burch Primary Malware Researcher SUPERAntiSpyware Share this post Link to post Share on other sites
