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Anchorfree

False positive for our VPN product

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Dear Superantispyware Team,

 

As you can see from attachment our software is flagged as unwanted software. Can you review and advise?

Please note that we had the same issue with other vendors like Malwarebytes and it was removed after explaining that our software does not serve browsers toolbars anymore, and instead we optionally provide a Chrome toolbar already approved by Google/Chrome.

 

-Free edition V. 6.0.1204 was being used, with DB version 12022.

 

Please pm me for any questions.

 

Thanks in advance.

post-43771-0-92942400-1440102392_thumb.png

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Hello Anchorfree,

 

I installed your Hotspot Shield software from various sites. The majority of which looked to be clean installations with no offers of unwanted programs, however the download from PHPNuke bundled several unwanted programs along with your software.

 

I would suggest you not allow sites such as PHPNuke to offer unwanted programs along with your software. Regardless, we at SUPERAntiSpyware have decided to remove the unwanted program detection of Hotspot Shield.

 

Database version 12030 will be released this afternoon. Update and scan to ensure that Hotspot Shield is no longer detected as a PUP.

 

Please let me know if you have any other questions or concerns,

SUPERAntiSpyware Malware Research

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