SAS with AVs

[bawldiggle]

Four months ago I changed to a new AV (Kaspersky) from Bitdefender after 4 years.
 
With Kaspersky installed, my browsers (Palemoon & Firefox) plus my only email client (PostBox) locked up and were totally unusable.
Using a Linux machine I was able to maintain email and browsing ... curiously on the Windows PC Internet Explorer still worked.
 
Internet banking/bill-paying is very important to us.
To cut a long story short Kaspersky's "Safe Money" would only recognise Internet Explorer, in spite of "Safe Money" options/settings.
But to login to my banks ... IE had to have SSL protocols reduced to SSL1  and all popups disabled.
 
After weeks of investigating and several threads on the K~ forum Moscow admitted their is a bug in K~ "Safe Money"
-  a patch was promised within 24 hours ... the patch never appeared, in fact the bug had been evident (forum threads) since Jan 2015 and I can only surmise the bug existed in KIS 2015 since its release in August-2014(?)
- In desperation I contacted (local onshore) K~ telephone support (here in Australia)
 
Foolishly I surrendered to remote access to the K~ tech, who promptly uninstalled SAS (and Malwarebytes) telling me that "those" programs interfere with Kaspersky and are completely unnecessary.  I had free SAS installed ... obviously the K~ tech did not have a clue about free SAS and how it cannot live monitor.
-  the K~ tech's interference did not improve any of the problems
- to add to frustration, the registry was left in a mess and no program files were removed not even from C:\Windows folder
 
Consequently I have dumped Kaspersky (no refund) and gone back to Bitdefender (BIS-2015)
-  all my problems have disappeared 
 
IMO SAS is a necessary tool in my arsenal of PC protection.... so much so I want to buy SAS-PRO
 
BUT ... the broad brush statement that SAS plays with "most" AVs is not specific enough for my comfort
Q1: how well does SAS live monitoring integrate with BIS-2015 ?
-  statements like "should" and "I think" and "usually" are not definitive enough for my liking.
 
I cannot believe any protection program can be be all-things-to-all-people ... so far I have found SAS to be an excellent tool
-  one anti-malware programs is insisting it can do it all ... in my experience "no they do not"
 
I would like to pay for SAS but if SAS and Bitdefender do not play happily together I would like to make a donation to SAS
-  if so how and where ?
 
I would appreciate any feedback, thank you

[SAS_Dave]

Hi,

 

We do offer a trial of SAS Pro that you could install to ensure it works with your antivirus of choice and will happily issue you a refund within 30 days for any reason,.  That being said, we haven't had any reports of problems with Bitdefender so (wait for it...) "I think" it "should" work for you  SAS doesn't hook into the system in an aggressive way, which is why we've always been very compatible with other scanners and exceptionally light on system resources.

 

- Dave

 

Edit: I missed your question about donations; it's awesome that you want to support our efforts with SAS and hearing that is always a big motivator for us to keep making it a great product.  Unfortunately, we can't accept donations - I think it's something to do with our parent company being publicly traded? I'm not sure, I just make software 'round here

[GuiltySpark]

Closed.

 

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