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snoopy

No reply from Customer Service 24+ hours - what's the problem?

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I've submitted my very first ticket, received the email acknowledgment from SAS and yet over 24 hours later my ticket has had no email response.

 

When I click 'refresh' on the submit page it tells me that my ticket hasn't even been read!

 

Why?

 

You're supposed to prioritise paying customers' tickets. I did not pay for SAS Professional to have such indifferent customer service.

 

I don't expect a SUPER fast response but I do expect you to adhere to your own terms - 24/7 - paying customers tickets are dealt with before non-paying.

 

Even non-paying customers  (I used to be one) have their tickets answered within 24 hours.

 

Any response from SAS for a loyal customer like myself?

 

Anyone??????

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Snoopy,

 

There's no ticket under the email you registered on the forum with...  PM me the email and name you used to file a ticket.

Done! Many thanks for your post, hope you can help me out.

 

Snoopy

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Thanks for your help. Why Customer Service couldn't have done that in the first place is incomprehensible.

 

I suppose you have to take it public to the forum when a ticket isn't being answered. Good to know.

 

Thank you very much for your assistance in this matter.

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