SAS crashing shortly after it finds Trojan.Agent Gen-Nullo [Short]

[dh333]

Hello All,

 

I'm currently using the free and most up to date version of SaS. This morning it reported that I had a Trojan.Agent Gen-Nullo [short]. Unfortunately, shortly after catching this trojan, the scan crashes. This happens consistently and it also took place while running the scan in Safe Mode. I tried doing a Windows restore to a point about 1.5 months ago. However, when I did that my MBAM was no longer working and Google Chrome wouldn't open. I figured it was better just to revert back to my current point and work toward removing the virus and getting SaS to work again.

 

I'd greatly appreciate any assistance anyone on this forum can offer.

 

All the best,

 

DH

[SAS Customer Service]

DH,

 

Have you filed a support ticket?  If you haven't, please open one here:

https://www.superantispyware.com/precreateticket.html

 

 

Thanks.

[dh333]

Hello, I just submitted a ticket. Thanks