movrshakr Posted August 27, 2014 I have tried 3 times to submit a support request. After filling out all the fields, when I click on submit, it just sits there forever with 'working' icon spinning. Bottom status says "Waiting for www.superantispyware.com.," but it never "takes." ???? I was trying to submit this: Realtime protection hit onC:\PhSp_CS2_UE_Ret\Adobe® Photoshop® CS2/instmsia.exeas I was installing Photoshop CS2.Manual scan does not flag it.Virustotal does not flag itI cannot submit it since it does not hit during scan--only realtime, which does not have a submit function.Is there any action I should take with you to submit this? Share this post Link to post Share on other sites
SAS Customer Service Posted August 27, 2014 Sorry to hear you are having trouble submitting a support request. For false positives, there is no need to submit a ticket, though. Open SUPERAntiSpyware, click System Tools, then Submit Malware Samples. Click + and navigate to the file. Share this post Link to post Share on other sites