Portaldosites

[entpbob]

Portalodosites has corrupted my PC How do I remove it and restore my PC to normal?

[GuiltySpark]

Hi entpbob,

 

Have you run a scan with SAS? Did it pick anything up?

[entpbob]

I have run SAS, Malwarebytes, PCMAtic and nothing touches it.

[GuiltySpark]

if you select Tools and Settings in the SAS program and select Uninstall Unwanted Programs, is there anything listed?

 

If so, highlight each PUP and select Uninstall Selected Item.

[entpbob]

Unfortunately, Portasolosites does not appear or is identified in Installed Programs, Settings where I can remove o delete it but it does appear as the homepaage for both Explorer and Firefox, that is what is frustrating. I have heard it is a virus and will corrupt the PC

[GuiltySpark]

Ok, download adwcleaner run it and select Scan, then when scan has finished select Clean, then it will ask to restart your computer allow it to do this, when your computers desktop resumes it will display a txt with everything its cleaned.

[entpbob]

Already tried Adware.......doesn't touch it

[GuiltySpark]

Download DDS and post both scan logs here, that way we can see what we're looking for and where the issues are arising.

 

Surprised adwcleaner doesn't find it, may have to do some checking on that in a test environment soon.

[GuiltySpark]

entpbob,

 

I just ran a test by installing portadolosites into my FF browser on a test machine and ran adwcleaner, it removed it with no problems.

[entpbob]

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 6/15/2007 2:01:10 AM
System Uptime: 4/30/2014 8:01:36 AM (9 hours ago)
.
Motherboard: Foxconn |  | P35A01
Processor: Intel® Core2 Duo CPU     E6750  @ 2.66GHz | SOCKET775 M/B | 1973/333mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 699 GiB total, 621.785 GiB free.
D: is CDROM (CDFS)
E: is FIXED (NTFS) - 298 GiB total, 0.026 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e96b-e325-11ce-bfc1-08002be10318}
Description: Standard PS/2 Keyboard
Device ID: ACPI\PNP0303\4&358B34EB&0
Manufacturer: (Standard keyboards)
Name: Standard PS/2 Keyboard
PNP Device ID: ACPI\PNP0303\4&358B34EB&0
Service: i8042prt
.
==== System Restore Points ===================
.
RP537: 4/27/2014 9:39:34 AM - PC Pitstop Restore Point
RP538: 4/29/2014 8:19:00 AM - Windows Update
.
==== Installed Programs ======================
.
7-Zip 9.20
7-zip v9.20
Adobe Acrobat 4.0
Adobe Flash Player 13 ActiveX
Adobe Flash Player 13 Plugin
Adobe Reader XI (11.0.06)
Amazon Kindle
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
Carbonite
Desktop Labels Deluxe
Google Chrome
Google Earth
Google Update Helper
HP Deskjet 2510 series Basic Device Software
HP Deskjet 2510 series Help
HP Deskjet 2510 series Product Improvement Study
HP Deskjet 2510 series Setup Guide
HP Photo Creations
HP Update
iTunes
iWin Games (remove only)
Java 7 Update 55
Java Auto Updater
Mah Jong Quest III (remove only)
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4 Client Profile
Microsoft Combat Flight Simulator 3.1
Microsoft Flight
Microsoft Flight Simulator 2002
Microsoft Flight Simulator 2004 A Century of Flight
Microsoft Flight Simulator X
Microsoft Games for Windows - LIVE Redistributable
Microsoft Games for Windows Marketplace
Microsoft Office 2000 Professional
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319
Microsoft Web Publishing Wizard 1.52
Mozilla Firefox 29.0 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
NVIDIA 3D Vision Controller Driver 306.23
NVIDIA 3D Vision Driver 311.06
NVIDIA Control Panel 311.06
NVIDIA Graphics Driver 311.06
NVIDIA Install Application
NVIDIA PhysX
NVIDIA PhysX System Software 9.12.0604
NVIDIA Stereoscopic 3D Driver
NVIDIA Update 1.11.3
NVIDIA Update Components
Octoshape add-in for Adobe Flash Player
Open It!
OpenOffice 4.0.1
OpenOffice 4.0.1 Language Pack (English (United Kingdom))
OpenOffice 4.0.1 Language Pack (French)
OpenOffice 4.0.1 Language Pack (German)
OpenOffice 4.0.1 Language Pack (Italian)
OpenOffice 4.0.1 Language Pack (Japanese)
OpenOffice 4.0.1 Language Pack (Portuguese (Brazil))
OpenOffice 4.0.1 Language Pack (Spanish)
PC Magnum 1.0.0.19
PC Matic 1.1.0.50
PC Matic Super Shield 1.0.0.45
PC Pitstop Info Center 1.0.0.16
RealDownloader
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealNetworks - Microsoft Visual C++ 2010 Runtime
RealPlayer
Realtek High Definition Audio Driver
RealUpgrade 1.1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2898855v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2901110v2)
Shockwave
Snap.Do
Stamps.com
SUPERAntiSpyware
The Weather Channel App
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
VLC media player 2.0.8
Windows Driver Package - NVIDIA (nvlddmkm) Display  (10/02/2012 9.18.13.0697)
Windows Driver Package - Realtek (RTL8167) Net  (06/12/2012 7.061.0612.2012)
Windows Driver Package - Realtek (RTL8167) Net  (11/23/2011 7.050.1123.2011)
Windows Live ID Sign-in Assistant
Yahoo! Messenger
Yahoo! Software Update
.
==== Event Viewer Messages From Past Week ========
.
4/30/2014 10:08:19 AM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the CarboniteService service, but this action failed with the following error:  An instance of the service is already running.
4/30/2014 10:07:19 AM, Error: Service Control Manager [7031]  - The CarboniteService service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
4/30/2014 10:02:46 AM, Error: Microsoft-Windows-DistributedCOM [10016]  - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {9BA05972-F6A8-11CF-A442-00A0C90A8F39}  and APPID  {9BA05972-F6A8-11CF-A442-00A0C90A8F39}  to the user Robert-PC\Robert SID (S-1-5-21-3336399066-1837407867-3356413660-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
4/29/2014 6:24:21 PM, Error: Service Control Manager [7000]  - The SASDIFSV service failed to start due to the following error:  Cannot create a file when that file already exists.
4/28/2014 12:26:12 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service VSS with arguments "" in order to run the server: {0B5A2C52-3EB9-470A-96E2-6C6D4570E40F}
4/28/2014 12:20:23 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
4/28/2014 12:20:23 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
4/28/2014 12:20:20 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
4/28/2014 12:20:17 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service CarboniteService with arguments "" in order to run the server: {36471C67-6A93-4434-92CC-4C614CD06666}
4/28/2014 12:20:14 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
4/28/2014 12:20:07 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  discache SASDIFSV SASKUTIL spldr Wanarpv6
4/28/2014 10:50:59 AM, Error: Service Control Manager [7001]  - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:  The dependency service or group failed to start.
4/28/2014 10:49:18 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
4/28/2014 10:49:18 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
4/28/2014 10:48:57 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD DfsC discache NetBIOS NetBT nsiproxy Psched rdbss SASDIFSV SASKUTIL spldr tdx Wanarpv6 WfpLwf ws2ifsl
4/28/2014 10:48:57 AM, Error: Service Control Manager [7001]  - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
4/28/2014 10:48:57 AM, Error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
4/28/2014 10:48:57 AM, Error: Service Control Manager [7001]  - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error:  A device attached to the system is not functioning.
4/28/2014 10:48:57 AM, Error: Service Control Manager [7001]  - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
4/28/2014 10:48:57 AM, Error: Service Control Manager [7001]  - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
4/28/2014 10:48:57 AM, Error: Service Control Manager [7001]  - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:  A device attached to the system is not functioning.
4/28/2014 10:48:57 AM, Error: Service Control Manager [7001]  - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
4/28/2014 10:48:57 AM, Error: Service Control Manager [7001]  - The Network Connections service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
4/28/2014 10:48:57 AM, Error: Service Control Manager [7001]  - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
4/28/2014 10:48:57 AM, Error: Service Control Manager [7001]  - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
4/28/2014 10:48:57 AM, Error: Service Control Manager [7001]  - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
4/28/2014 10:38:03 AM, Error: Service Control Manager [7030]  - The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
4/27/2014 1:15:57 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
4/26/2014 9:04:33 PM, Error: Service Control Manager [7031]  - The CarboniteService service terminated unexpectedly.  It has done this 10 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
4/26/2014 8:59:12 PM, Error: Service Control Manager [7031]  - The CarboniteService service terminated unexpectedly.  It has done this 9 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
4/26/2014 8:53:53 PM, Error: Service Control Manager [7031]  - The CarboniteService service terminated unexpectedly.  It has done this 8 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
4/26/2014 8:48:34 PM, Error: Service Control Manager [7031]  - The CarboniteService service terminated unexpectedly.  It has done this 7 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
4/26/2014 8:43:13 PM, Error: Service Control Manager [7031]  - The CarboniteService service terminated unexpectedly.  It has done this 6 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
4/26/2014 8:37:54 PM, Error: Service Control Manager [7031]  - The CarboniteService service terminated unexpectedly.  It has done this 5 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
4/26/2014 8:32:34 PM, Error: Service Control Manager [7031]  - The CarboniteService service terminated unexpectedly.  It has done this 4 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
4/26/2014 8:27:15 PM, Error: Service Control Manager [7031]  - The CarboniteService service terminated unexpectedly.  It has done this 3 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
4/26/2014 8:21:57 PM, Error: Service Control Manager [7031]  - The CarboniteService service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
4/25/2014 8:44:47 AM, Error: Ntfs [55]  - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolumeShadowCopy7.
4/24/2014 8:02:01 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
.
==== End Of File ===========================
 

[GuiltySpark]

You do have a few components that need removing and could be the cause for your issues.

 

iWin Games (remove only)

Octoshape add-in for Adobe Flash Player*

PC Magnum 1.0.0.19
PC Matic 1.1.0.50
PC Matic Super Shield 1.0.0.45
PC Pitstop Info Center 1.0.0.16

Snap.Do

 

Ideally use RevoUninstaller in Advanced Mode if during the uninstall an application asks to restart select No.

Then select Next and select the items it discovers (I tend to select all) and select Delete.

Follow this procedure for each of the items to remove all traces.

 

Then download adwcleaner and run it as stated above.

Then download CCleaner and run the Cookie cleaner function to remove any temp files lurking.

[entpbob]

Do you consider PCMatic, et al not safe? Can they be part of the problem? Up until now they have detected and removed some very bad stuff.

[GuiltySpark]

PCMatic is a waste of time nothing more than Scareware (in my opinion) nad others it would seem https://www.mywot.com/en/scorecard/pcmatic.com?utm_source=addon&utm_content=popup-donuts

 

The other stuff is certainly vessels for adware.

[entpbob]

I tried installing RevoUninstaller but got an error message I was't authorized to use. Also tried to run as Administer same error message

[GuiltySpark]

Open up a cmd prompt and type chkdsk /f

 

Select Y (for yes)

 

then restart your computer, it will run through a disk checking system.

[entpbob]

I am having cataract surgery tomorrow, 5/1, and again on 5/8 so I probably won't be on the PC that much. If I can't get the problem(s) resolved by then I will be back in touch. Thanks for your help.

 

Bob