entpbob Posted April 30, 2014 Portalodosites has corrupted my PC How do I remove it and restore my PC to normal? Share this post Link to post Share on other sites
GuiltySpark Posted April 30, 2014 Hi entpbob, Have you run a scan with SAS? Did it pick anything up? Share this post Link to post Share on other sites
entpbob Posted April 30, 2014 I have run SAS, Malwarebytes, PCMAtic and nothing touches it. Share this post Link to post Share on other sites
GuiltySpark Posted April 30, 2014 if you select Tools and Settings in the SAS program and select Uninstall Unwanted Programs, is there anything listed? If so, highlight each PUP and select Uninstall Selected Item. Share this post Link to post Share on other sites
entpbob Posted April 30, 2014 Unfortunately, Portasolosites does not appear or is identified in Installed Programs, Settings where I can remove o delete it but it does appear as the homepaage for both Explorer and Firefox, that is what is frustrating. I have heard it is a virus and will corrupt the PC Share this post Link to post Share on other sites
GuiltySpark Posted April 30, 2014 Ok, download adwcleaner run it and select Scan, then when scan has finished select Clean, then it will ask to restart your computer allow it to do this, when your computers desktop resumes it will display a txt with everything its cleaned. Share this post Link to post Share on other sites
entpbob Posted April 30, 2014 Already tried Adware.......doesn't touch it Share this post Link to post Share on other sites
GuiltySpark Posted April 30, 2014 Download DDS and post both scan logs here, that way we can see what we're looking for and where the issues are arising. Surprised adwcleaner doesn't find it, may have to do some checking on that in a test environment soon. Share this post Link to post Share on other sites
GuiltySpark Posted April 30, 2014 entpbob, I just ran a test by installing portadolosites into my FF browser on a test machine and ran adwcleaner, it removed it with no problems. Share this post Link to post Share on other sites
entpbob Posted April 30, 2014 .UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.IF REQUESTED, ZIP IT UP & ATTACH IT.DDS (Ver_2012-11-20.01).Microsoft Windows 7 Home PremiumBoot Device: \Device\HarddiskVolume1Install Date: 6/15/2007 2:01:10 AMSystem Uptime: 4/30/2014 8:01:36 AM (9 hours ago).Motherboard: Foxconn | | P35A01Processor: Intel® Core2 Duo CPU E6750 @ 2.66GHz | SOCKET775 M/B | 1973/333mhz.==== Disk Partitions =========================.A: is RemovableC: is FIXED (NTFS) - 699 GiB total, 621.785 GiB free.D: is CDROM (CDFS)E: is FIXED (NTFS) - 298 GiB total, 0.026 GiB free..==== Disabled Device Manager Items =============.Class GUID: {4d36e96b-e325-11ce-bfc1-08002be10318}Description: Standard PS/2 KeyboardDevice ID: ACPI\PNP0303\4&358B34EB&0Manufacturer: (Standard keyboards)Name: Standard PS/2 KeyboardPNP Device ID: ACPI\PNP0303\4&358B34EB&0Service: i8042prt.==== System Restore Points ===================.RP537: 4/27/2014 9:39:34 AM - PC Pitstop Restore PointRP538: 4/29/2014 8:19:00 AM - Windows Update.==== Installed Programs ======================.7-Zip 9.207-zip v9.20Adobe Acrobat 4.0Adobe Flash Player 13 ActiveXAdobe Flash Player 13 PluginAdobe Reader XI (11.0.06)Amazon KindleApple Application SupportApple Mobile Device SupportApple Software UpdateBonjourCarboniteDesktop Labels DeluxeGoogle ChromeGoogle EarthGoogle Update HelperHP Deskjet 2510 series Basic Device SoftwareHP Deskjet 2510 series HelpHP Deskjet 2510 series Product Improvement StudyHP Deskjet 2510 series Setup GuideHP Photo CreationsHP UpdateiTunesiWin Games (remove only)Java 7 Update 55Java Auto UpdaterMah Jong Quest III (remove only)Malwarebytes Anti-Malware version 1.75.0.1300Microsoft .NET Framework 4 Client ProfileMicrosoft Combat Flight Simulator 3.1Microsoft FlightMicrosoft Flight Simulator 2002Microsoft Flight Simulator 2004 A Century of FlightMicrosoft Flight Simulator XMicrosoft Games for Windows - LIVE RedistributableMicrosoft Games for Windows MarketplaceMicrosoft Office 2000 ProfessionalMicrosoft SilverlightMicrosoft Visual C++ 2005 RedistributableMicrosoft Visual C++ 2008 Redistributable - x86 9.0.30411Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319Microsoft Web Publishing Wizard 1.52Mozilla Firefox 29.0 (x86 en-US)Mozilla Maintenance ServiceMSXML 4.0 SP2 (KB954430)MSXML 4.0 SP2 (KB973688)MSXML 4.0 SP2 Parser and SDKNVIDIA 3D Vision Controller Driver 306.23NVIDIA 3D Vision Driver 311.06NVIDIA Control Panel 311.06NVIDIA Graphics Driver 311.06NVIDIA Install ApplicationNVIDIA PhysXNVIDIA PhysX System Software 9.12.0604NVIDIA Stereoscopic 3D DriverNVIDIA Update 1.11.3NVIDIA Update ComponentsOctoshape add-in for Adobe Flash PlayerOpen It!OpenOffice 4.0.1OpenOffice 4.0.1 Language Pack (English (United Kingdom))OpenOffice 4.0.1 Language Pack (French)OpenOffice 4.0.1 Language Pack (German)OpenOffice 4.0.1 Language Pack (Italian)OpenOffice 4.0.1 Language Pack (Japanese)OpenOffice 4.0.1 Language Pack (Portuguese (Brazil))OpenOffice 4.0.1 Language Pack (Spanish)PC Magnum 1.0.0.19PC Matic 1.1.0.50PC Matic Super Shield 1.0.0.45PC Pitstop Info Center 1.0.0.16RealDownloaderRealNetworks - Microsoft Visual C++ 2008 RuntimeRealNetworks - Microsoft Visual C++ 2010 RuntimeRealPlayerRealtek High Definition Audio DriverRealUpgrade 1.1Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)Security Update for Microsoft .NET Framework 4 Client Profile (KB2898855v2)Security Update for Microsoft .NET Framework 4 Client Profile (KB2901110v2)ShockwaveSnap.DoStamps.comSUPERAntiSpywareThe Weather Channel AppUpdate for Microsoft .NET Framework 4 Client Profile (KB2468871)Update for Microsoft .NET Framework 4 Client Profile (KB2533523)Update for Microsoft .NET Framework 4 Client Profile (KB2600217)VLC media player 2.0.8Windows Driver Package - NVIDIA (nvlddmkm) Display (10/02/2012 9.18.13.0697)Windows Driver Package - Realtek (RTL8167) Net (06/12/2012 7.061.0612.2012)Windows Driver Package - Realtek (RTL8167) Net (11/23/2011 7.050.1123.2011)Windows Live ID Sign-in AssistantYahoo! MessengerYahoo! Software Update.==== Event Viewer Messages From Past Week ========.4/30/2014 10:08:19 AM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the CarboniteService service, but this action failed with the following error: An instance of the service is already running.4/30/2014 10:07:19 AM, Error: Service Control Manager [7031] - The CarboniteService service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.4/30/2014 10:02:46 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} and APPID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user Robert-PC\Robert SID (S-1-5-21-3336399066-1837407867-3356413660-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.4/29/2014 6:24:21 PM, Error: Service Control Manager [7000] - The SASDIFSV service failed to start due to the following error: Cannot create a file when that file already exists.4/28/2014 12:26:12 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service VSS with arguments "" in order to run the server: {0B5A2C52-3EB9-470A-96E2-6C6D4570E40F}4/28/2014 12:20:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}4/28/2014 12:20:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}4/28/2014 12:20:20 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}4/28/2014 12:20:17 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service CarboniteService with arguments "" in order to run the server: {36471C67-6A93-4434-92CC-4C614CD06666}4/28/2014 12:20:14 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}4/28/2014 12:20:07 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: discache SASDIFSV SASKUTIL spldr Wanarpv64/28/2014 10:50:59 AM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.4/28/2014 10:49:18 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}4/28/2014 10:49:18 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}4/28/2014 10:48:57 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD DfsC discache NetBIOS NetBT nsiproxy Psched rdbss SASDIFSV SASKUTIL spldr tdx Wanarpv6 WfpLwf ws2ifsl4/28/2014 10:48:57 AM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.4/28/2014 10:48:57 AM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.4/28/2014 10:48:57 AM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.4/28/2014 10:48:57 AM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.4/28/2014 10:48:57 AM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.4/28/2014 10:48:57 AM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.4/28/2014 10:48:57 AM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.4/28/2014 10:48:57 AM, Error: Service Control Manager [7001] - The Network Connections service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.4/28/2014 10:48:57 AM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.4/28/2014 10:48:57 AM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.4/28/2014 10:48:57 AM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.4/28/2014 10:38:03 AM, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.4/27/2014 1:15:57 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.4/26/2014 9:04:33 PM, Error: Service Control Manager [7031] - The CarboniteService service terminated unexpectedly. It has done this 10 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.4/26/2014 8:59:12 PM, Error: Service Control Manager [7031] - The CarboniteService service terminated unexpectedly. It has done this 9 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.4/26/2014 8:53:53 PM, Error: Service Control Manager [7031] - The CarboniteService service terminated unexpectedly. It has done this 8 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.4/26/2014 8:48:34 PM, Error: Service Control Manager [7031] - The CarboniteService service terminated unexpectedly. It has done this 7 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.4/26/2014 8:43:13 PM, Error: Service Control Manager [7031] - The CarboniteService service terminated unexpectedly. It has done this 6 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.4/26/2014 8:37:54 PM, Error: Service Control Manager [7031] - The CarboniteService service terminated unexpectedly. It has done this 5 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.4/26/2014 8:32:34 PM, Error: Service Control Manager [7031] - The CarboniteService service terminated unexpectedly. It has done this 4 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.4/26/2014 8:27:15 PM, Error: Service Control Manager [7031] - The CarboniteService service terminated unexpectedly. It has done this 3 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.4/26/2014 8:21:57 PM, Error: Service Control Manager [7031] - The CarboniteService service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.4/25/2014 8:44:47 AM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolumeShadowCopy7.4/24/2014 8:02:01 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service..==== End Of File =========================== Share this post Link to post Share on other sites
GuiltySpark Posted April 30, 2014 You do have a few components that need removing and could be the cause for your issues. iWin Games (remove only)Octoshape add-in for Adobe Flash Player*PC Magnum 1.0.0.19PC Matic 1.1.0.50PC Matic Super Shield 1.0.0.45PC Pitstop Info Center 1.0.0.16Snap.Do Ideally use RevoUninstaller in Advanced Mode if during the uninstall an application asks to restart select No. Then select Next and select the items it discovers (I tend to select all) and select Delete. Follow this procedure for each of the items to remove all traces. Then download adwcleaner and run it as stated above. Then download CCleaner and run the Cookie cleaner function to remove any temp files lurking. Share this post Link to post Share on other sites
entpbob Posted April 30, 2014 Do you consider PCMatic, et al not safe? Can they be part of the problem? Up until now they have detected and removed some very bad stuff. Share this post Link to post Share on other sites
GuiltySpark Posted April 30, 2014 PCMatic is a waste of time nothing more than Scareware (in my opinion) nad others it would seem https://www.mywot.com/en/scorecard/pcmatic.com?utm_source=addon&utm_content=popup-donuts The other stuff is certainly vessels for adware. Share this post Link to post Share on other sites
entpbob Posted April 30, 2014 I tried installing RevoUninstaller but got an error message I was't authorized to use. Also tried to run as Administer same error message Share this post Link to post Share on other sites
GuiltySpark Posted April 30, 2014 Open up a cmd prompt and type chkdsk /f Select Y (for yes) then restart your computer, it will run through a disk checking system. Share this post Link to post Share on other sites
entpbob Posted April 30, 2014 I am having cataract surgery tomorrow, 5/1, and again on 5/8 so I probably won't be on the PC that much. If I can't get the problem(s) resolved by then I will be back in touch. Thanks for your help. Bob Share this post Link to post Share on other sites