Rainmaker58 Report post Posted March 21, 2014 I have a PlumCam system in my house, and am running the software on two computers without incident. However, when I tried to install this same software on a new Win 8.1 computer with SAS Pro running, SAS says it contains the Trojan.Agent/gen-kazy ico.process and then DELETES the installation program (so I am unable to submit a possible false positive by the recommended method). This is software I downloaded directly from the company's website - www.brite-view.com Interestingly, one of the two computers successfully running this software is another Win 8 computer with the free version of SAS on it, and it installed without difficulty, and a complete scan shows no problem. So, I suspect a false positive. Share this post Link to post Share on other sites
SAS Customer Service Report post Posted March 21, 2014 Hello Rainmaker58, That's because our Free product doesn't have real-time protection. To get real-time protection to overlook these files, please follow these steps:1.) Turn off real-time protection temporarily so the files will not be detected/quarantined. 2.) Right click the file in its folder, and select Scan with SUPERAntiSpyware from the context menu. After the file is detected, proceed to the next steps.3.) Add to the Allowed Items list.4.) Submit for False Positive Analysis. Share this post Link to post Share on other sites
Rainmaker58 Report post Posted March 21, 2014 Thank you! I tried the above, but SAS did not register the installation file as a threat. So again, I can't submit it by the common method. The PlugCam people did respond today saying that the software is safe. Share this post Link to post Share on other sites
