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enable real time protection is not working after upgrade to pro version

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When I download to try the professional version the  enable real time protection works great and blocks bad sites. However, when the trial ends and I activate my pro membership, the  enable real time protection is not working(even though it is enabled) no longer blocks and sites. This has been happening to all the computers I put the software on. Even when I uninstall and re install it still does not work. The only way I can get it to work again is if i reformat the computer but only works when download the trial pro version, after activating my code that is still valid the feature does not work. Thanks

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