RoaminRogr Posted February 23, 2014 Using latest Pro Version (have for since inception!) 5.7.018 on Win 7, 64 Bit, updated. First time "anything" has Failed... I do manual updates every other day... today's gave a response in RED. "Definitions Update Error" - Not sure but wanted to inquire. Any fixes??? Many thanks for a great product . Share this post Link to post Share on other sites
mmestrange Posted February 23, 2014 I have the same problem. My machine is windows 7, 64 bit. I have the free version of SuperAntiSpyware 5.7.1018. I keep getting definitions update error. Authenticating Connection is okay - I get a green tick and the word "complete" Checking for definition update is okay - i get a green tick and the word "complete" Downloading Updates (mirror 1) is okay - i get a green tick and the word "complete" Please note Downloading Updates (mirror 1) happens 3 times for me. At the end, I am told: Definitions Update ERROR - failed. This section is all in red. This has been going on for me for the past 1.5 hours. Share this post Link to post Share on other sites
valdswin Posted February 23, 2014 Add one more to the Definition Update Error. Help Please, Thanks Share this post Link to post Share on other sites
chalky Posted February 23, 2014 Ditto ... Definitions Update ERROR ... FAILED ( Windows 7 - Pro x 64bit ) Share this post Link to post Share on other sites
Mumio Posted February 23, 2014 Pro version 5.7.1018, database 11054, Win 7 64-bit...also getting Definition Update Error messages for Mirror 1. Also getting the same message/result on another computer with database 11057. Please advise. Share this post Link to post Share on other sites
jmh69 Posted February 23, 2014 Definitions Update ERROR--Failed Share this post Link to post Share on other sites
Kamesan Posted February 23, 2014 I'm also getting the same error when I check for updates. I'm on Win 8 Pro x64 and using Free edition version 5.7.0.1018. Share this post Link to post Share on other sites
Pipester Posted February 23, 2014 Same for me. Definitions Update Failed (all in red). 8.1 Pro Share this post Link to post Share on other sites
Timadam Posted February 23, 2014 Hi, I have the same problem with updates. I could not update using the GUI last week and downloaded and installed the definitions manually. After running the installer, the "Database status" was incorrect and said "updated 8 days ago" but when I "checked for updates" , the definitions were up to date. I have the same problem today as you can see from the attached images. System: Windows 7 Pro, MSE, Superantispyware free edition, Thanks, Timadam Share this post Link to post Share on other sites
GuiltySpark Posted February 24, 2014 Please use the Installer until the team can get the issue resolved. Share this post Link to post Share on other sites
Timadam Posted February 24, 2014 Hi GuiltySpark, I downloaded the installer using the link you provided. The definitions are now up to date but the database status is still " updated 19 days ago". I hope this information will help you to resolve the problems. Timadam Share this post Link to post Share on other sites
GuiltySpark Posted February 24, 2014 Hi Timadam, restart your computer it may fix it (but no guarantee) either way your definitions will be up to date and when things are sorted your auto update should correct the database error display. Share this post Link to post Share on other sites
Timadam Posted February 24, 2014 Hi GuiltySpark, I have just restarted but the database status is still "updated 19 days ago". Everything else works properly so I will update manually until the bug is fixed. I also tried to update my HP desktop (Windows Xp SP3) using the GUI but the update failed. Thanks, Timadam Share this post Link to post Share on other sites
Trudi2000 Posted February 24, 2014 Why does the SAS error window have a misspelled word? Has SAS itself been hijacked? My screenshot (attached, hopefully, if I can click the correct things here) shows "Defintions" - one letter is missing, it *should* be spelled "definitions" (other people's screenshots show this same wrong spelling). I did get the standalone updater to work (I think) because after running it, if I try to update SAS from within the program itself, now it tells me it's already up-to-date. BUT when I hover the mouse-cursor over the taskbar icon, it indicates it's 4 days out of date: "SUPERAntiSpyware 5.7.1018, Core: 11058 Trace: 8870 (02/20/2014)". AND the version numbers don't match - taskbar says 5.7.1018, whereas the program itself says "Version 5, 7, 0, 1018" - note the extra zero and the inconsistent commas instead of periods. I've heard for years that unexplained misspellings and inconsistencies can be a major red-flag indicator of malware of one sort or another. I thought SAS was a U.S. company, so it's not entirely unreasonable to expect standard English-language spelling of common words in the program's user-interface and error messages (although in years past I once saw a misspelled word in a Microsoft Windows error message, so maybe developers don't bother to check those things? Doesn't inspire confidence when they can't pay attention to detail though). I hope SAS itself or its servers haven't been compromised in some way. I'm running the Pro (paid subscription) version of SAS - my license is good for two computers, and both computers showed the same SAS error message. Share this post Link to post Share on other sites
GuiltySpark Posted February 24, 2014 Why does the SAS error window have a misspelled word? Has SAS itself been hijacked? My screenshot (attached, hopefully, if I can click the correct things here) shows "Defintions" - one letter is missing, it *should* be spelled "definitions" (other people's screenshots show this same wrong spelling). That is funny, I never noticed that mispelling but these things sometimes happen. I don't think SAS has been "hijacked" more than likely a server issue there has been a lot of DDoS ing going around at present of course this is all hear say until the team report in. BUT when I hover the mouse-cursor over the taskbar icon, it indicates it's 4 days out of date: "SUPERAntiSpyware 5.7.1018, Core: 11058 Trace: 8870 (02/20/2014)". AND the version numbers don't match - taskbar says 5.7.1018, whereas the program itself says "Version 5, 7, 0, 1018" - note the extra zero and the inconsistent commas instead of periods. The 4 days out of date indication is because it is linked to the auto update feature (I think) at least that is what I have noticed to be the case. As for the "version 5, 7, 0, 1018" In my tests I have not seen this to show at all, not the zero or the commas just 5.7.1018 as it should be. I've heard for years that unexplained misspellings and inconsistencies can be a major red-flag indicator of malware of one sort or another. In some cases yes, however nothing picks the files/program etc up as a threat from my tests. I thought SAS was a U.S. company, so it's not entirely unreasonable to expect standard English-language spelling of common words in the program's user-interface and error messages (although in years past I once saw a misspelled word in a Microsoft Windows error message, so maybe developers don't bother to check those things? Doesn't inspire confidence when they can't pay attention to detail though). I hope SAS itself or its servers haven't been compromised in some way. Sometimes these things just happen, the important thing is to discover -- adapt -- and make sure it can't happen the same way again. I'm running the Pro (paid subscription) version of SAS - my license is good for two computers, and both computers showed the same SAS error message. They will untill the team can get things fixed which will probably be in the form of a definition update (I expect) Please note. I have no contact with the SAS team so I cannot give any definitive answers. Share this post Link to post Share on other sites
nighthawkext Posted February 24, 2014 Definition updates are back online Share this post Link to post Share on other sites
Lawrence Posted February 24, 2014 Hi! I am here for this same reason, failed updates, last update three days ago. I have the paid version. I ran the SASDEFINITIONS.EXE Program Version 5.7.1018 Database Version 11058 Database Status Updated 3 days ago Share this post Link to post Share on other sites
Pipester Posted February 24, 2014 My problem with definitions update appears to have been corrected. Share this post Link to post Share on other sites
Trudi2000 Posted February 25, 2014 Thanks GuiltySpark for reassuring me and getting me calmed down , and thanks to the developers and everyone else at SAS for fixing this problem in a reasonably timely manner. Everything seems to be working OK now. I didn't have to reinstall or uninstall or jump through any hoops, so that's good. SAS seems to have fixed everything automatically/seamlessly so that it "just works" which is the way good software should be. Glitches happen, I understand that, I'm glad it's fixed now. Thanks again to everyone. Share this post Link to post Share on other sites
GuiltySpark Posted February 25, 2014 Glad its all sorted for you Trudi And thank you for the kind words. Share this post Link to post Share on other sites
RoaminRogr Posted February 25, 2014 Fast action - all fixed now. Good show boys! Share this post Link to post Share on other sites
GuiltySpark Posted February 25, 2014 And thank you for your patience RoamingRoger Share this post Link to post Share on other sites
