protection Report post Posted February 10, 2014 Hi Had previously opened Customer Support Request (CSR00116638) 3 days ago but "Your question has not yet been reviewed by a customer support representative"When the scheduled screeningans and Automatic update is activatedThe system freezes and Can not open sas And there is a high consumption of Ramand When real-time Protection is Only activatedAnd disabled scheduled screeningans and Automatic updateEverything will be fineAnd there is a high consumption of RamWatch the video, from my computerhttps://app.box.com/shared/static/8fef579c8my7pet6kfni.rarmy os is win 7 x64NewProtection program is Norton Internet Security Share this post Link to post Share on other sites
SAS Customer Service Report post Posted February 10, 2014 Protection, The AVI file you included is not supported, and I do have a comprehensive codec package installed. A response has been given to your ticket, please check. If you have screenshots you'd like to share, they can be sent to support@superantispyware.com. Share this post Link to post Share on other sites
protection Report post Posted February 10, 2014 K-Lite Mega Codec Pack 10.3http://www.free-codecs.com/K_Lite_Mega_Codec_Pack_download.htm Share this post Link to post Share on other sites
SAS Customer Service Report post Posted February 10, 2014 I have K-Lite, others were able to open the file here, and it was an issue specific to my computer. The video still does not help us because we do not understand the language. Is it possible for you to send us a screenshot in English, please. Share this post Link to post Share on other sites
