andikram Report post Posted February 9, 2014 I am getting a failure notice when running definitions update prior to starting a scan of my computer. Authenticating Connection says "Complete" in green, but Checking for Definitions Update says "Fail" and Definitions Update says "ERROR"....what am I doing wrong? Share this post Link to post Share on other sites
andikram Report post Posted February 10, 2014 What's the deal SuperAntiSpyware? I've tried "clicking" the link that is supposed to connect me with Customer Support...all clicking the link does is sends me to the Support page to look at "commonly asked questions".....is there no 24/7 customer support???? I want to get my problem resolved, as a paying customer, I think I deserve to be able to contact support for what I paid for. I'll give YOU 24 hours to respond to me or I will be requesting a FULL REFUND. I think it's rather ridiculous that I've run the complete scan 3 times, none of those times has the Definitions Update worked and none of those times has the program gotten rid of any of the malware/spyware, etc. that it has detected. PLEASE DO YOUR JOB AND RESPOND ASAP!!! Share this post Link to post Share on other sites
GuiltySpark Report post Posted February 10, 2014 Hi andikram, Please fill out a help/support ticket and a member of customer service will be in touch https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
Guest Report post Posted February 24, 2014 This issue is now been fixed Share this post Link to post Share on other sites
