kevinbore Report post Posted January 13, 2014 I am using the latest version of the free Super. I went to update & I am getting failed on checking for definition updates & definition update. The authenticating Connection is green. I uninstalled Super redownloaded & I get the same error. It works on my other pc & I ran all my virus, malware, & Superanti with nothing found. Share this post Link to post Share on other sites
GuiltySpark Report post Posted January 14, 2014 Hi kevinbore, Are you connecting via wi-fi ? Share this post Link to post Share on other sites
kevinbore Report post Posted January 15, 2014 I am connected by a cable. Still not letting me update. I am going to have to find another spyware product. Share this post Link to post Share on other sites
GuiltySpark Report post Posted January 15, 2014 Please file a support ticket for a member of customer service to help diagnose your issue. https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
deege Report post Posted January 15, 2014 "Are you connecting via wi-fi ?" I am. Could that be the problem? Sorry to hop on, but didn't want to start a new thread when this one is open. Share this post Link to post Share on other sites
GuiltySpark Report post Posted January 15, 2014 @deege, It can cause its own issues, I too had trouble downloading updates on the first couple of attempts but accessing other sites worked fine so I simply moved a little closer to the router and download was achieved. (sometimes it can be as easy as that other times there may be an issue) If that doesn't solve your problem then I suggest filing a ticket. (see my post above for the link). Share this post Link to post Share on other sites
