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Phantasmatic

Trojan.Agent/Gen-Sefnit

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Hello, I am 70% sure that "Trojan.Agent/Gen-Sefnit" is a false positive, simply because Norton nor McAfee detected this trojan.  If anybody is familiar with the file, "C:\PROGRAMDATA\INSTALLMATE\{DE530664-B382-4C36-AEDD-FBA005BO2492}\_SETUP.DLL" (exclude the  quotation marks), I would greatly appreciate it.  

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I have done this Monday, and, I hope you don't take offense to any of this, but I haven't gotten a response yet.  The false positives page said it would take 24-48 hours, but it has been four days and I haven't had a response. Should I wait longer or do something else?  Thank you for your time.

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You could first upload that file to VirusTotal and see what the results suggest, if all is well there then you could fill out a csr ticket select None at the bottom and explain the nature of your problem and you will be contacted by a member of customer support.

 

But I would do the VT upload first as a backup.

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