Element7 Posted March 24, 2013 I downloaded the manual virus definitions from here https://www.superantispyware.com/supportfaqdisplay.html?faq=89 but when I tried to install them my AVG came up and said that it detected a win32/Wapomi.E virus. Is this a false positive? Share this post Link to post Share on other sites
Bubbajoe Posted March 24, 2013 Same here, started yesterday morning when I did my first update of the day. So something happened between 6:00 p.m CST on 22 Mar and 8:00 a.m CST 23 Mar. Wonder how long it will take SAS tech support to fix this? Gonna be embarrassing if their code got infected... Share this post Link to post Share on other sites
GuiltySpark Posted March 24, 2013 Are you both using AVG ? Share this post Link to post Share on other sites
Element7 Posted March 24, 2013 I use AVG but I don't know about Bubbajoe. Share this post Link to post Share on other sites
Bubbajoe Posted March 24, 2013 Norton. But virustotal gives 36/46 postive detection: https://www.virustotal.com/en/file/75dda91ab6845b32472b988224cea5cbd6ad9f3d264b9485a0ddceea9632535a/analysis/1364133052/ and a fellow tech is getting positive from Bitdefender as well. Someone really screwed up.... Share this post Link to post Share on other sites
GuiltySpark Posted March 24, 2013 Is being flagged in others too, will pass this on to Admin. Share this post Link to post Share on other sites
Bubbajoe Posted March 24, 2013 Knowing support.com (aka lackofsupport.com), we're SOL until Monday. This isn't the first time they posted an update without even bothering to check it. Share this post Link to post Share on other sites
Bubbajoe Posted March 24, 2013 The really sad part is that according to my Norton log file, both yesterday and today's updates were/are both infected....It started with the early A.M. updated on Saturday morning and carried over into this morning's update.... Share this post Link to post Share on other sites
Bubbajoe Posted March 25, 2013 So, appears it's been fixed. Wonder if support.com will provide an explanation?? Bueller? Bueller? Share this post Link to post Share on other sites
SAS Customer Service Posted March 25, 2013 This issue is being looked into by our engineers, we've suspended new releases while the investigation occurs. Share this post Link to post Share on other sites
Bubbajoe Posted March 26, 2013 So you have continued with new releases. What was the issue? Share this post Link to post Share on other sites
Element7 Posted March 26, 2013 I downloaded the manual SASDEFINITIONS.EXE file again, updated my AVG and then launched the definitions and this time it worked without AVG detecting something. What was wrong? Was the file really infected before? Share this post Link to post Share on other sites
SAS Customer Service Posted March 26, 2013 That investigation is still ongoing, however the team has determined that there are no issues with the release of new updates and you should be having no problems updating manually. Share this post Link to post Share on other sites
Bubbajoe Posted March 26, 2013 No problems now, but since I purchased licenses in bulk for resale, I just want some assurances that this won't happen again...Looking forward to your report. Share this post Link to post Share on other sites
Bubbajoe Posted April 1, 2013 Investigation results? Share this post Link to post Share on other sites
BobGCrabtree Posted April 5, 2013 Have to say this incident - and downloads for me were infected from 24-26 March - has caused me to lose close to all faith in SAS. And the situation has not be help by the very slow response initially and then the lack of information thereafter. Infections in the downloads were detected by Kaspersky Internet Security Suite 2012/2013 and by MalwareBytes. Wondering now why I paid out for the license for the Technician Edition and whether or not I should demand a refund. Bob C Share this post Link to post Share on other sites
Bubbajoe Posted April 8, 2013 2 weeks and no reply? Must be one hell of an investigation.... Share this post Link to post Share on other sites
BobGCrabtree Posted April 19, 2013 Three weeks gone - and now approaching a month - and still nothing. Hmmm. Share this post Link to post Share on other sites
Bubbajoe Posted May 5, 2013 Over 5 weeks now and no answer? Michael G?? Share this post Link to post Share on other sites
Bubbajoe Posted May 10, 2013 LOL, another week and still no reply from SAS... I think that pretty much indicates it was an embarrassing human error. Share this post Link to post Share on other sites
Bubbajoe Posted May 18, 2013 7 weeks now. gonna keep bumping this thread still someone from SAS replies. Share this post Link to post Share on other sites
GuiltySpark Posted May 18, 2013 I have no info for you and have not heard from the team so I cannot answer. Share this post Link to post Share on other sites
