tsmith777 Report post Posted February 18, 2013 I have Real Time Protection enabled, however, everytime I start or restart my computer the icon does not appear in the task bar so I don't think SAS is starting, When I click the SAS Icon on my desktop the icon appears in the task bar .. SuperAntiSpyhware does not appear anywhere in msconfig or Ccleaner start up's. SAS seems to work fine except for this. Running win 7 with SAS version 5.6.1014 Pro. Share this post Link to post Share on other sites
GuiltySpark Report post Posted February 18, 2013 Hi tsmith777 , If you Right Click your Task Bar and select Properties, Notification Area, Customize. Does it show the SAS icon as : Hide Hide when Inactive or Show ? Share this post Link to post Share on other sites
GuiltySpark Report post Posted February 18, 2013 Moved to General Questions. Share this post Link to post Share on other sites
tsmith777 Report post Posted February 18, 2013 GS, It says "Show Icon and notifications" Share this post Link to post Share on other sites
GuiltySpark Report post Posted February 18, 2013 In SAS Start up tab, is 'Show SAS icon in System Tray' checked ? Share this post Link to post Share on other sites
tsmith777 Report post Posted February 18, 2013 GS, Yes Share this post Link to post Share on other sites
tsmith777 Report post Posted February 18, 2013 What I really don't understand is SAS is not listed at all in msconfig or Ccleaner start up's. Share this post Link to post Share on other sites
GuiltySpark Report post Posted February 18, 2013 I have messaged Customer Services for you. Share this post Link to post Share on other sites
tsmith777 Report post Posted February 18, 2013 Okay, Thanks Share this post Link to post Share on other sites
tsmith777 Report post Posted February 18, 2013 Gs, will they respond here or through email? Share this post Link to post Share on other sites
GuiltySpark Report post Posted February 18, 2013 They will respond here but please be patient as they are very busy. Incidentally, if you have set your notifications then you can receive an email letting you know someone has responded to your thread. Share this post Link to post Share on other sites
tsmith777 Report post Posted February 18, 2013 Ok, Thanks again Share this post Link to post Share on other sites
GuiltySpark Report post Posted February 18, 2013 In the meantime you can create a support ticket here : https://www.superantispyware.com/precreateticket.html If you don't see your problem then select None and Continue, there you can describe your problem in detail. Share this post Link to post Share on other sites
SAS Customer Service Report post Posted February 18, 2013 Open SUPERAntiSpyware, click Preferences and make sure "Start SUPERAntiSpyware when Windows starts" and "Show SUPERAntiSpyware icon in system tray" are enabled. Right-click the desktop icon, click Properties, go to Compatibility and make sure "Run this program as an administrator" is not checked. Share this post Link to post Share on other sites
tsmith777 Report post Posted February 19, 2013 When I right click the icon there is no Properties to select. Share this post Link to post Share on other sites
tsmith777 Report post Posted February 19, 2013 Disregard the above post, run as administrator is not checked, Start SAS when windows starts is checked as well as SAS icon in system tray. i will now restart to see if it works Share this post Link to post Share on other sites
tsmith777 Report post Posted February 19, 2013 that worked, great, thanks to you and GS for your help Share this post Link to post Share on other sites
alhazred Report post Posted February 24, 2013 I sometimes have this problem at boot also, but SAS processes are running so I am being protected. I simply close superantispyware.exe and then run SAS again from the start menu. It's not really a fix but it works for me. Share this post Link to post Share on other sites
