robinb9 Report post Posted August 1, 2012 My client went on ie9 to remove a Favorite. Accidently he clicked on the favorite and Superantispyware came up with a threat as you see below but as it is scanning it is is up to 8,540 right now and i stopped the scan remotely. this is what it is picking up http://imgur.com/gese0 what the heck is wrong? I just did a fulls can with malwarebytes and it finds nothing and MSE found nothing also how do i fix this? robin Share this post Link to post Share on other sites
robinb9 Report post Posted August 1, 2012 My client went on ie9 to remove a Favorite. Accidently he clicked on the favorite and Superantispyware came up with a threat as you see below but as it is scanning it is is up to 8,540 right now and i stopped the scan remotely. this is what it is picking up http://imgur.com/gese0 what the heck is wrong? I just did a fulls can with malwarebytes and it finds nothing and MSE found nothing also how do i fix this? robin just so you know I closed superantispyware to stop it from quarantining them all also this was on a Standard Users Side in Windows 7 home premium I then went on the administrator side and did the scan for malwarebytes- it found nothing I did a full scan of MSE- it found nothing Incidently when i went on the Administrator side it was acutally doing a superantispyware scan and it found nothing- now i know it does a scan of the whole computer on the admins side so how come this only showed up on the standard user side? I went back on the standard side and closed superantispwyare pro. then I went back on the admin side (it did not show all those quarantine files) and again rain a full scan it found nothing. I went back on the Standard user side and restored all that it quarantined. Ran a full scan and this time all it found was adaware but not trojan So I rebooted the computer- went back on the Admin side and did a full scan again and it found NADA All seems now to look okf but WHAT THE HECK HAPPENED?????? Why did it go nuts in the standard user side and when putting back all that it quarantineed it found nothing the second time around???? HUH So I went back into the standard side and did a ccleaner scan first. then I clicked on the desktop icon of superantispyware pro and did a full scan and all it found now is adaware files- no trojans no nothing. huh? Share this post Link to post Share on other sites
robinb9 Report post Posted August 2, 2012 how come no one at superantispyware has an answer for me? or has responded? robin Share this post Link to post Share on other sites
SAS Customer Service Report post Posted August 2, 2012 I don't have any information as to what occured on that system, if you create a support ticket and run a diagnostic we can inspect that system for any undetected malware. Share this post Link to post Share on other sites
robinb9 Report post Posted August 2, 2012 I don't have any information as to what occured on that system, if you create a support ticket and run a diagnostic we can inspect that system for any undetected malware. I forgot how to create a support ticket- please tell me so i can go onto their computer and do it robin Share this post Link to post Share on other sites
SAS Customer Service Report post Posted August 2, 2012 I forgot how to create a support ticket- please tell me so i can go onto their computer and do it robin www.superantispyware.com/csr is the direct link, you can also go to superantispyware.com, click support, and click the Customer Support Request button at the bottom. Share this post Link to post Share on other sites
robinb9 Report post Posted August 2, 2012 www.superantispyware.com/csr is the direct link, you can also go to superantispyware.com, click support, and click the Customer Support Request button at the bottom. i just found it thanks, i submited a report on the clients computer through them, you will see it but not in my name but it will look similar to my post above robin Share this post Link to post Share on other sites
robinb9 Report post Posted August 3, 2012 i just found it thanks, i submited a report on the clients computer through them, you will see it but not in my name but it will look similar to my post above robin ok it was installed yesterday evening and it ran and it phoned home to you we are awaiting the results which have not come as of yet robin Share this post Link to post Share on other sites
