oldswirlo Report post Posted July 19, 2012 Hi, I'm a real newbie here and I hope you can help: I came up with some bugs and upon running superantispyware, I was given the following critical threat after the scan (in the registry): Malware.Trace HKU\S-1-5-21-4189757825-2250240778-789212680-1000\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON#SHELL I should mention that I could only run the computer in Safe mode with networking. Well, I took the steps to remove the threat as directed by superantispyware and now when I try to load the computer regularly, it won't start at all. I can still load the computer in safe mode and my files seem intact. What should I do? I should mention that this is a netbook running windows 7 starter. Thanks for your help! Below is the whole log if it helps (minus the cookies): SUPERAntiSpyware Scan Log https://www.superantispyware.com Generated 07/19/2012 at 04:16 PM Application Version : 5.5.1012 Core Rules Database Version : 8929 Trace Rules Database Version: 6741 Scan type : Complete Scan Total Scan Time : 00:46:17 Operating System Information Windows 7 Starter 32-bit, Service Pack 1 (Build 6.01.7601) UAC Off - Administrator Memory items scanned : 461 Memory threats detected : 0 Registry items scanned : 34750 Registry threats detected : 1 File items scanned : 26034 File threats detected : 231 Malware.Trace HKU\S-1-5-21-4189757825-2250240778-789212680-1000\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON#SHELL Share this post Link to post Share on other sites
GuiltySpark Report post Posted July 19, 2012 Hi oldswirlo , When you boot up the netbook is there an option to select repair ? Maybe in the F8 options Or F5. Share this post Link to post Share on other sites
SAS Customer Service Report post Posted July 20, 2012 Please create a support ticket so we can issue a diagnostic, you will be able to run it in safe mode with networking. Share this post Link to post Share on other sites
