datasafe Report post Posted July 9, 2012 SAS Pro always diplays an error when I try to scan my PC. It's been like this for months and I've not suucessfully completed a scan. This is the sort of error I get: I've followed all instructions to change scanning options, I've uninstalled and re-installed, but getting nowhere! Would appreciate any assistance to sort this out. Cheers John Share this post Link to post Share on other sites
SAS Customer Service Report post Posted July 9, 2012 There may be a compatibility issue with your system, if you create a support ticket we can issue a diagnostic which a developer will then inspect to see if there is a solution. Share this post Link to post Share on other sites
datasafe Report post Posted July 12, 2012 Opened a ticket and followed instructions. Managed to complete a scan today Watch this space Not sure whether this is part of the problem but, having completed a scan, removing problems (just cookies) and re-booting as suggested, SAS started an update. No problem with that but quite often and update will start and never end! It just gets stuck forever on the core definitions The only solution is Ctrl+Alt+Del & Task Manager - Stop SAS Update Share this post Link to post Share on other sites
sonda Report post Posted July 13, 2012 In the meantime, your second problem of having updates failing seems to be similar to mine...maybe a reinstall might help? Share this post Link to post Share on other sites
