BLKFEATHER Posted June 13, 2012 I run Windows XP and have used SAS (free ver. )for 2-3 years now. Got a pop up bubble today when I opened SAS to run scans(I do this monthly) and it said updated ver, available. I've seen this before and as usual, I updated to new ver. When I did, and went to open SAS to run scans, I get nothing. No interface. Desktop icon will not respond except to flash the quick start icon in system tray. Quick start icon will not respond to Lft or Rt clicks - nothing. Task mgr. says it's running, but I cannot open the interface. I uninstalled using the uninstall tool on SAS website and tried a fresh install two more times, with my firewall and virus scanner shut down so there would be no possible interference there, but got same result! Anyone else having these issues? Anyone got any suggestions? Would sure appreciate some help! Thanks! Windows XP SP3 (all updates), Outpost Security Suite(Free ed.), MBAM(on demand only) Share this post Link to post Share on other sites
SAS Customer Service Posted June 13, 2012 Uninstall with the uninstaller tool: http://www.superanti...lay.html?faq=47 Restart your computer, then reinstall: http://cdn.superanti...AntiSpyware.exe On the last installation page, uncheck the option that says "Check for recent definition database updates." When you first double-click the desktop icon, it will not open the program - it will create the yellow bug icon in the system. You can then double-click the desktop icon again, or double-click the bug icon. Share this post Link to post Share on other sites