SAS Pro Keeps Crashing!

[datasafe]

Hi guys

For several months my SASPro which is configured to do a complete scan everyday in the early hours, crashes.

This is what I see:

The only thing I can do is a Ctrl+Alt+Del, start Task Manager (Windows 7) and End Task. I'm informed SASPro is not responding and it eventually closes.

I can start a Quick Scan and it finishes successfully, I clear any threats found but I'm ALWAYS prompted to re-boot! I haven't been able to complete a scheduled full scan for months. When possible, I always submit a report.

I've raised this problem on a support ticket in the past and after submitting numerous diagnostic files and following various instructions to alter some of the scan options, the problem has not been resolved.

I'd like to completely remove SAPro and wonder if a fresh installation would then work. What do you guys think? Will I be able to use my existing licence?

Any other tips?

Cheers

john

[SAS Customer Service]

If you have already tried disabling Direct Disk Access and Zip scanning which it sounds like you have and we did not have a solution after a developer review of the diagnostic, then yes go ahead and try a complete uninstall/reinstall. Uninstall with these instructions: https://www.superantispyware.com/supportfaqdisplay.html?faq=47

[datasafe]

Okay, latest update.

I did as suggested above and downloaded the uninstall utility. I then downloaded the latest version of SASPro and installed it, I didn't make any changes to the default settings. For a few days, SASPro worked just fine but now, every morning (following a scheduled Full Scan) I get the same problem:

If you'd like me to once again send me logs, do let me know.

Cheers

John

[SAS Customer Service]

Yes if you'd like to create a new support ticket we can issue another diagnostic and a dev will see if there's any solution for your system.