Jump to content
pittstop

Having problems reporting a potential false positive - please advise.

Recommended Posts

I have two questions and looking through the forums I'm not finding the answer so I'm starting a new topic in the hopes someone can explain what is happening and the best course of action.

firstly. I ran a full system scan 2 days ago and found nothing, but out of curiosity I also immediately after ran a critical point scan. Following this second process I got a report similar to this one

Application Version : 5.0.1146

Core Rules Database Version : 8503

Trace Rules Database Version: 6315

Scan type : Critical Point Scan

Total Scan Time : 00:08:25

Operating System Information

Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)

Administrator

Memory items scanned : 692

Memory threats detected : 0

Registry items scanned : 29049

Registry threats detected : 1

File items scanned : 3645

File threats detected : 1

Trojan.Agent/Gen-Injector

[AzMixerSel] C:\PROGRAM FILES\REALTEK\INSTALLSHIELD\AZMIXERSEL.EXE

C:\PROGRAM FILES\REALTEK\INSTALLSHIELD\AZMIXERSEL.EXE

Basically it claims I have a trojan - trogan.agent/gen-injector to be specific.

I googled for the files it claims are infected "AZMIXERSEL.EXE" and all the information I have, regarding where in my computer this file was found, the configuration of my hardware, etc, that this file is most likely legit and not a trojan.

On the advice written in another conversation here, I removed the suspect file from the quarantine and attempted a second scan so that I might report it as a false positive. This is where my second problem occurred. The boxes to make the report were whited out, so my only options were to allow it or remove it again (which I did generating the attached report).

Full system scans are NOT reporting this file as suspicious ONLY critical point scans, which makes me more suspisious that this issue is a bug in the SUPERAntiSpyware programme itself.

As I cannot report this via the normal method, what advise can you give me as to how to proceed.

The file in question is an integral part of my REALTEX sound card and without it the audio could be compromised on my laptop, so I only want to permanently delete it if it is unquestionably suspect.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

×