Max21 Posted April 26, 2012 I have SUPERAntiSpyware Free and have tried to update the definitions for about a week and nothing happened. It is in version 4.33.100 and it hasn't updated since March 18th! I saw another thread about updates not working and that we should download the newest version, 5.0. I did that, but there were some problems. First, 4 shortcut icons were put on my desktop with my older version still there. When i open the program, it's still the old version. So i went to uninstall the program and i accidentally clicked on not to deleted the quarantine files program settings etc. However, I can still open up my program but it's in the older version. I was able to delete the old shortcut, but I'm not able to delete the other 4 new shortcuts on my desktop. says: "Cannot read from source file or disk" I would really appreciate some advice. Do i have some sort of virus? is it a glitch in SuperAntiSpyware's? Share this post Link to post Share on other sites
SAS Customer Service Posted April 26, 2012 Uninstall with these instructions: https://www.superantispyware.com/supportfaqdisplay.html?faq=47 Then restart your computer and reinstall. Share this post Link to post Share on other sites
Max21 Posted April 27, 2012 Uninstall with these instructions: http://www.superanti...lay.html?faq=47 Then restart your computer and reinstall. Thank You. did it and it worked. Turns out i have a trojan.agent/gen-autoit in CERTINSTALL.EXE locationC:\Documents and Settings\Name\Local Settings\Temp\LMIR0001.tmp\script I didn't find too much info on CERTINSTALL.EXE, there were links for CERTINSTALLER.EXE but mine doesn't have an 'ER' at the end, it's just CERTINSTALL.EXE. is this definitely a virus and not a false positive? Is it an important part of my computer? I'd appreciate the advice. Share this post Link to post Share on other sites
zmanku Posted October 2, 2012 I also use SAS and was alerted about CERTINSTALL.EXE as a trojan.agent/gen-autoit. Anybody know if this is a false positive? Share this post Link to post Share on other sites