ron88 Posted April 23, 2012 Trying to install and run the free version on a win xp service pack 3 machine. I download the file superantispyware.exe to my doc dir and install it After I install it and try to start the program I get an error that the shortcut can't find the file superantispyware.exe file. I look in the superantispyware folder in the programs directory and the superantispyware.exe file isn't there. isn't that unusual that the installation file and exe to start the program have the same name? Then I tried downloading the alternative installation file, sas,.exe and install it. After I install it and try to start the program I have the exact same problem. I get an error that the shortcut can't find the file superantispyware.exe file. I look in the superantispyware folder and the superantispyware.exe file isn't there. Any suggestions? Thanks, Ron Share this post Link to post Share on other sites
SAS Customer Service Posted April 23, 2012 Do a complete uninstall: https://www.superantispyware.com/supportfaqdisplay.html?faq=47 Restart your computer and reinstall: http://cdn.superantispyware.com/SUPERAntiSpyware.exe Share this post Link to post Share on other sites
ron88 Posted April 23, 2012 I followed your instructions but the same thing happened. After I installed it, I tried to start it the shortcut couldn't find the superantispyware.exe and I looked and it's not in the superantispyware folder but all the other files seem to be. Do a complete uninstall: http://www.superanti...lay.html?faq=47 Restart your computer and reinstall: http://cdn.superanti...AntiSpyware.exe Share this post Link to post Share on other sites
SAS Customer Service Posted April 23, 2012 Try installing this version: https://www.superantispyware.com/portablescannerhome.html Share this post Link to post Share on other sites
aledopcworks Posted May 1, 2012 Or use the Alternate start if you have it...thats worked for me Share this post Link to post Share on other sites