robinb9 Report post Posted April 3, 2012 one of my clients got a warning he was infected by something I am in the middle of doing a scan for him and this is what is going on. Also seems I cannot open Malwarebytes nor firefox- says they are missing the main dll needed to open it here is a picture of what is going on as the scan is going on right now can anyone please help me it is showing over 97,000 registry items also i cannot seem to upload the picture i took saing "the server returned an error during upload so i can show it to you thanks robin Share this post Link to post Share on other sites
SAS Customer Service Report post Posted April 3, 2012 Are there 97,000 registry items being detected as threats, or..? You could upload an image to imgur.com and post the link. Share this post Link to post Share on other sites
robinb9 Report post Posted April 3, 2012 ok try here http://imgur.com/ecCe8 Share this post Link to post Share on other sites
robinb9 Report post Posted April 3, 2012 ok try here http://imgur.com/ecCe8 and it is all registry items Share this post Link to post Share on other sites
Cpl.Pierce Report post Posted April 3, 2012 From what im hearing it might be a Rootkit because it will mess up your internet and other servers Honestly,I do not know how to handle this problem Share this post Link to post Share on other sites
SAS Customer Service Report post Posted April 3, 2012 Shut down SUPERAntiSpyware, restart, then try scanning again and see if the same thing happens. Share this post Link to post Share on other sites
robinb9 Report post Posted April 3, 2012 Shut down SUPERAntiSpyware, restart, then try scanning again and see if the same thing happens. ok i just shut it down and am re booting btw malwarebytes will not open microsoft office is having problems opening also firefox will not open too i will tell you what happens when she reboots MSE is showing no viruses robin Share this post Link to post Share on other sites
robinb9 Report post Posted April 3, 2012 ok did a new scan it was ok but it did quarantine a bunch of those registry files look here http://imgur.com/LTDrQ i have the log but i cannot upload it here- same problem robin Share this post Link to post Share on other sites
robinb9 Report post Posted April 3, 2012 office is 2003 says it is corrupted and will not work malwarebytes is gone- says it is not there anymore firefox will not open what the heck is going on?? robin Share this post Link to post Share on other sites
robinb9 Report post Posted April 3, 2012 ok i was able to reinstall malwarebytes firefox is still dead will try to reinstall it office2003 is stil not working what am i to do with the all those reg files that superantispyware has in quarenatine? and why did it do this???? i would like to send you the log but it is huge where can i send it via email? robin Share this post Link to post Share on other sites
SAS Customer Service Report post Posted April 3, 2012 You should restore the reg. keys, you should definitely back up any important files before you attempt to restart the computer just in case. Not sure what's going on but you may want to reinstall Windows. If you'd like you can create a support ticket and we'll send you a diagnostic to run on that computer to check for any undetected malware. Share this post Link to post Share on other sites
robinb9 Report post Posted April 3, 2012 ok where do i do a support ticket since i need to do it on her computer Share this post Link to post Share on other sites
SAS Customer Service Report post Posted April 3, 2012 superantispyware.com/csr, site is going to be down for maintenance for a couple hours though. You can create the ticket on any computer, you will just need to run the diagnostic on that computer. Share this post Link to post Share on other sites
robinb9 Report post Posted April 3, 2012 i just restored all those items this is a brand new machine and they rarely go anywhere to have this happen to them robin Share this post Link to post Share on other sites
robinb9 Report post Posted April 3, 2012 superantispyware.com/csr, site is going to be down for maintenance for a couple hours though. You can create the ticket on any computer, you will just need to run the diagnostic on that computer. within the program superantispyware? robin Share this post Link to post Share on other sites
robinb9 Report post Posted April 3, 2012 ok i found it, i was am going to put my email address so you can email me what is going on since my client has no clue what to do but it just sent it without asking for an email address i assume you will have their info so you can email them? robin Share this post Link to post Share on other sites
robinb9 Report post Posted April 3, 2012 can you please email me what is going on with superantispyware to do this? when you look at her diagnostic? robin Share this post Link to post Share on other sites
SAS Customer Service Report post Posted April 3, 2012 No you'd go to superantispyware.com/csr in a web browser, it will take you to the ticket creation page and ask for your name, email, description of the problem, etc. The website is down currently though. We will issue you a diagnostic and you'll run it on the infected computer. Share this post Link to post Share on other sites
robinb9 Report post Posted April 3, 2012 ok i will re do that, so far everything looks ok office is now working firefox is reinstalled and working so is malwarebytes if this keeps happening i will have no recourse to remove superantispyware pro off her system or at least take off real time protection and have it run manually robin Share this post Link to post Share on other sites
robinb9 Report post Posted April 3, 2012 do you know when that site is coming back up? I am only going to be here for a while, I just recently got out of the hospital and i am still not feeling so good so by my time 8pm EST i am going to sleep i guess i will check back tomorrow robin Share this post Link to post Share on other sites
robinb9 Report post Posted April 5, 2012 Ok I put in a support ticket this morning and have not heard anything yet Share this post Link to post Share on other sites
SAS Customer Service Report post Posted April 5, 2012 The diagnostic has been issued. Share this post Link to post Share on other sites
robinb9 Report post Posted April 8, 2012 Not that I saw. I did not get any email from Superantispyware Share this post Link to post Share on other sites
SAS Customer Service Report post Posted April 8, 2012 Direct link sent via pm. Share this post Link to post Share on other sites
robinb9 Report post Posted April 8, 2012 i replied to the msg please answer thanks robin Share this post Link to post Share on other sites
