mountainmike Report post Posted February 21, 2012 I have run the free edition of SAS twice now and the scan has been interrupted with a blue screen and file dump. The scan has also been stopped with the computer freezing. Are there problems created by other anti virus/malware programs competing on my computer that are enabled. I am also running AVAST, Ad-aware, Malwarebytes and Zone Alarm. Do I need to disable them to run SAS? SAS was previously infected, which I caught with AVAST boot time scan. The issue is supposed to have been resolved. When this first happened, I removed SAS and re installed it from my original download file in the downloads folder. I updated everything and it was running fine when I got the second blue screen happened. I have been impressed with SAS finding threats missed by other programs and I would like to continue using SAS. Share this post Link to post Share on other sites
GuiltySpark Report post Posted February 21, 2012 Hi mountainmike , What was the error code on the blue screen ? Share this post Link to post Share on other sites
SAS Customer Service Report post Posted February 21, 2012 Create a support ticket at superantispyware.com/csr so we can send you a diagnostic. Share this post Link to post Share on other sites
samhui Report post Posted February 26, 2012 Hi, I have a similar problem. SuperAntiSpyware Free would BSOD when running a complete scan (everytime around 1min into the scan). The quick scan would run fine. Seems like this happened after I updated Avast6 to Avast7. The BSOD screen says something about aswsp.sys (which is an Avast self protection module?) then reboots and upon restart it would point to a minidump file. Running on Win7 32 bit. Share this post Link to post Share on other sites
szimbler Report post Posted April 2, 2012 I'm having similar problems. Pro SAS and free Avast, BSOD crashes on a full or critical scan by SAS. I think (but can't be sure) it's been since an Avast upgrade to 7... Share this post Link to post Share on other sites
orapaho Report post Posted April 11, 2012 I too have had the BSOD- blue screen turn up after running SuperAntispyware. I also have AVAST 7 running. I may have not disabled the AVAST shield the first time I ran SAS, but would that cause a blue screen. The unfortunate thing is I was getting blue screen messages even after completing the SAS scan. I ran SAS on another older laptop..... same thing. and now that laptop cannot boot properly. Without a doubt on this laptop- the only thing that I did before it stopped booting properly was run SuperAntispyware. what is going on? I posted to bleeping computer for both laptops and the newer laptop is now being diagnosed with a bad harddrive sector.... could SAS have caused this? here is the link : http://www.bleepingcomputer.com/forums/topic449420.html/page__st__15__p__2660860__hl__bsod+superantispyware__fromsearch__1#entry2660860 Share this post Link to post Share on other sites
SAS Customer Service Report post Posted April 11, 2012 Scanning a bad hard drive can cause BSODs when that section of the drive is scanned. Share this post Link to post Share on other sites
lmn40227 Report post Posted April 16, 2012 Pro SAS and free Avast, BSOD crashes on a full or critical scan by SAS. I think (but can't be sure) Share this post Link to post Share on other sites
