Buffalo4 Posted February 18, 2012 I use the Pro Lifetime version and I check for updates manually, several times a day. At least once a day, I get a message that an error had occured while I do the update and if I want to submit an error report. It dl's OK and decompresses OK and then it happens. I do and I also include my email address. It then asks me if I want to restart SAS, and I say NO!!! because the last time I agreed to it, I had to reinstall my OS. Many, many wasted hours. I now say no and then I manually restart SAS and all is fine and the def seem to have been updated. If I immediately go for an update again, it says it is up to date. This has been happening regularly for several months. I have tried going to your website and manually dl'd and manually updating and it works fine. I use Win2000SP4 I use FF 10.0.2 I use Script Sentry I use Avira Free I use SpywareBlaster I have tried disabling Avira before dl'ing SAS updates and it still happens. Any ideas? Thanks, Buffalo4 PS: What happens to all those reports that SAS sent in with my email addy? Share this post Link to post Share on other sites
SAS Customer Service Posted February 20, 2012 If you create a ticket at www.superantispyware.com/csr I can send you a diagnostic and send it to a dev, they might be able to determine why you're crashing. Share this post Link to post Share on other sites
Buffalo4 Posted February 24, 2012 I have just created a ticket. Thanks, Buffalo4 Share this post Link to post Share on other sites
Buffalo4 Posted June 23, 2012 After creating the ticket and getting informed by you that you had no solution for my problem, i just manually dl'd the defs and then installed them. It worked most of the time. If I exited SAS first and then installed the defs, it worked every time. NOW, since I dl'd and installed the 5.1.1002 version, SAS has been working just fine by just using the update button. I have used it 3 times so far and it is still working fine, Hopefully whatever you did with the latest version continues to work on my Win2000Pro SP4 OS. Thank you! Buffalo4 Share this post Link to post Share on other sites
Buffalo4 Posted June 25, 2012 First def update went without a hitch. 5 minutes ago the second one is back to doing the same thing giving me an error message and asking me to submit a report. Oh well, when I update my OS somewhere in the next year or so, perhaps it will work then. Now I am back to manually dl'ing and manually installing the defs again. I was sure hoping it was finally fixed. Buffalo4 Share this post Link to post Share on other sites
Buffalo4 Posted June 25, 2012 Same thing just again. I think it is hopeless. Buffalo4 Share this post Link to post Share on other sites
