Gregory Petras Posted February 5, 2012 I have a Trojan that SAS can't seem to remove. I think it slipped yesterday and has turned some programs such as Windows Defender. I've tried Scanning several times, updating several times, trying to use an earlier restore point, which has failed. Now the SAS picks it up and notifies me, but I can't get rid of the one I already have. Any help I would appreciate. Thanks, Greg Share this post Link to post Share on other sites
GuiltySpark Posted February 5, 2012 Hi Greg , What AV do you use ? Share this post Link to post Share on other sites
Gregory Petras Posted February 5, 2012 Isn't SAS an antivirus program? Share this post Link to post Share on other sites
GuiltySpark Posted February 5, 2012 No SAS is an Anti Spyware scanner AVs look for different things, Win Defender is also a scanner not an AV. I would advise installing MSE (microsoft security esentials) : http://windows.microsoft.com/en-US/windows/products/security-essentials Update and Run Full scan AVs tend to look more for Worms, scanners do not always do this. Share this post Link to post Share on other sites
Gregory Petras Posted February 5, 2012 Thanks, I'll try that and let you know how it goes Share this post Link to post Share on other sites
SAS Customer Service Posted February 6, 2012 If running an anti-virus program doesn't detect and fix the issue, create a ticket at superantispyware.com/csr and we will send you a diagnostic. Share this post Link to post Share on other sites
