krazeecom Report post Posted January 31, 2012 Installed trial, ran SASW, program stops with baloon Microsoft is looking for problem. Ran again, same issue. Program just stops, computer is NOT locked. MBAM runs through with no problem. Any ideas? Share this post Link to post Share on other sites
SAS Customer Service Report post Posted January 31, 2012 Try this: Open SUPERAntiSpyware, select a Complete Scan then click on 'Scan Your Computer' - this will open a scan options window. In the lower right corner of this window is an option that says 'Scan Inside Zip Files' - please UNCHECK this. Exit SUPERAntiSpyware by right-clicking the bug icon and clicking "Exit," then restart it and run a scan. If that doesn't fix it, try this: Open SUPERAntiSpyware, click on Preferences, go to the Scanning Control tab, and then UNCHECK the 2nd to last, 3rd to last, and 4th to last options in the list -- they will be named 'Kernel Direct File', 'Kernel Direct Registry' and 'Direct Disk'. Please UNCHECK these. Exit SUPERAntiSpyware by right-clicking the bug icon and clicking "Exit," then restart it and run a scan. Share this post Link to post Share on other sites
