datasafe Posted January 18, 2012 My computer is scheduled to scan each morning at 2am. For the last few days, each morning I'm greeted with the message: SUPERAntispyware Application has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. I don't know what the problem is or how to resolve it. Any tips would be appreciated. John Share this post Link to post Share on other sites
SAS Customer Service Posted January 18, 2012 Try this: Open SUPERAntiSpyware, select a Complete Scan then click on 'Scan Your Computer' - this will open a scan options window. In the lower right corner of this window is an option that says 'Scan Inside Zip Files' - please UNCHECK this. Exit SUPERAntiSpyware by right-clicking the bug icon and clicking "Exit," then restart it and run a scan. If that doesn't fix it, try this: Open SUPERAntiSpyware, click on Preferences, go to the Scanning Control tab, and then UNCHECK the 2nd to last, 3rd to last, and 4th to last options in the list -- they will be named 'Kernel Direct File', 'Kernel Direct Registry' and 'Direct Disk'. Please UNCHECK these. Exit SUPERAntiSpyware by right-clicking the bug icon and clicking "Exit," then restart it and run a scan. Share this post Link to post Share on other sites
datasafe Posted January 26, 2012 Thanks for the reply. I've tried your first suggestion which didn't work. I'm now trying the 2nd and will let you know. Cheers Share this post Link to post Share on other sites
datasafe Posted February 1, 2012 I've tried both suggestions above but without success! Would you suggest uninstalling and then re-installing? If so, where can I find my serial/licence number? Thanks for your help. John Share this post Link to post Share on other sites
SAS Customer Service Posted February 1, 2012 Create a support ticket at superantispyware.com/csr Share this post Link to post Share on other sites
Paul C Posted September 3, 2014 I too have the same problem with the Free Edition I have followed the SAS Customer Service solutions to the problem but to no avail - essentially making the software useless I also emailed SAS direct with the problem several days ago but have not received a reply Anyone with a solution? (other than to find another software that works!!!!) Share this post Link to post Share on other sites
SAS Customer Service Posted September 3, 2014 Paul, There is an updated response to your ticket. Share this post Link to post Share on other sites
LJ48 Posted March 1, 2015 I have been running SuperAntispyware professional for several years without a problem. Lately I started getting the message "Superantispyware Application has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I got the message running under Windows 7 and Windows 8.1. I tried reinstalling, unchecking and unchecking the zip file box but I still kept getting it. I checked the boxes "Disable Kernel Direct File Access", "Disable Kernel Direct Registry Access", and "Disable Direct Disk Access." The scan completed successfully. My question is, do I now leave the boxes checked or do I uncheck them? Share this post Link to post Share on other sites
SAS Customer Service Posted March 2, 2015 LJ48, If those options have addressed the problem, you can leave them checked. Share this post Link to post Share on other sites