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cyndimulligan

Cannot download updates after Professional edition expired

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I purchased the Professional edition last year, and now that it's expired (and I don't care to renew) it doesn't download the updates. Instead, a box appears with two options: "Click here to renew," and "Okay," which does nothing but close the box. How do get it to download the updates?

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So it still doesn't update automatically? I had purchased it over a year ago and never got it to update automatically and that was why I purchased it. I went to customer support, etc. but it was never worked out. It expired and I never renewed it because of this. I was hoping they had gotten that fixed but from your post, it doesn't sound as if they have. Again, I was thinking of purchasing it but if I'm going to have to continue updating manually, forget it. Thanks for your info!

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Automatic updates are part of Professional. If you don't have a valid Professional subscription, you won't be able to auto-update. To enable automatic updates in the Professional version, all you need to do is check the "Automatic Updates" box. By default, it is set to automatically update every 8 hours. You need to have the computer on and be logged in to Windows for it to work.

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I purchased the Professional edition last year, and now that it's expired (and I don't care to renew) it doesn't download the updates. Instead, a box appears with two options: "Click here to renew," and "Okay," which does nothing but close the box. How do get it to download the updates?

I guess that I misunderstood the question about updates. Are you referring to definition updates or program updates? I realize that program updates expire with the subscription and telling someone to download the free version to get program updates is sort of weird. Hopefully I would think that definition updates would continue after the subscription has expired? I am at a loss in this posting, would the poster please clarify.? Using the free version you give up real time protection and schedulled scanning? :oops:

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