Jump to content
Sign in to follow this  

Major Billing Issue

Recommended Posts

I wanted to give a heads up to other people on this. I have a ticket in to find out my options.

When you purchase a subscription, and renew through the software, the system remembers the credit card used on the original purchase and, without any security information put in during the sale, can process a renewal charge.


This is bad for people like me who do the purchasing for the customer and get re-imbursed by them.

They can now charge your credit card, and you won't have any details as to which customer did this. The confirmation e-mail goes to the e-mail address you used originally, and doesn't contain any information that lets you track down who it goes to (IE: the license keys if you keep them recorded).

I discovered this because I got a batch of bad product keys and poked around and decided to see what the renewal process looks like for a customer.

BTW, during the renewal process, you can purchase a lifetime subscription for $20.

Share this post

Link to post
Share on other sites

To update with this...

I submitted a customer service ticket and they removed all credit card information linked to the e-mail address I used for purchases.

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this