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haydee

I got a blue screen

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Hi

I downloaded the SUPERAntiSpyware to scan my computer for malware.

My computer was fine I just wanted to check. I selected the deep scan

and let it scanning overnight . Next day I saw in my computer that the program had detected 346 objects and since I was in rush for other thing i blindly clicked quarantine.

I don't know what happened I got a blue screen. I then booted the computer and I saw al these files being deleted at a high speed on the screen I din't know what to do to stop it and then I had a blue screen.

No start, no icons, no time clock, nothing

The only way I can reach an internet page is through the task manager.

I click Ctrl+Alt+del and when I get the task manager I click file and to new task and click desktop and from there I get the aol explorer page.

I get to my documents from there too and most of my documents files had desappeared and a lot of which I click it says are not valid Win32 application.

What happened? How I get my desktop and my files back?

Thank you for your help.

haydee

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Hi

I downloaded the SUPERAntiSpyware to scan my computer for malware.

My computer was fine I just wanted to check. I selected the deep scan

and let it scanning overnight . Next day I saw in my computer that the program had detected 346 objects and since I was in rush for other thing i blindly clicked quarantine.

I don't know what happened I got a blue screen. I then booted the computer and I saw al these files being deleted at a high speed on the screen I din't know what to do to stop it and then I had a blue screen.

No start, no icons, no time clock, nothing

The only way I can reach an internet page is through the task manager.

I click Ctrl+Alt+del and when I get the task manager I click file and to new task and click desktop and from there I get the aol explorer page.

I get to my documents from there too and most of my documents files had desappeared and a lot of which I click it says are not valid Win32 application.

What happened? How I get my desktop and my files back?

Thank you for your help.

haydee

SUPERAntiSpyware doesn't delete files on a reboot, so you may actually have had an infection. You can restore any files deleted from the Quarantine in SUPERAntiSpyware's main screen.

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I can't reach the program since I have a blue screen and I don't find the program anywhere. I'm even doubting that the program is SUPERAntispyware because I was planning to download this and a-square and I find a-square through the task manager but I don't see SUPERAntispyware.

Whatever program did it I know the computer doesn't have a virus. It is not even slow. When I reach the internet through task manager the computer is fast. I have no idea why my desktop desappeared.

Any help?

thanks

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Go into Task manager again and run Explorer. Does SAS show up in the program files? If so you can run it from there.

It sounds like you had a nasty infection delete your files, or it wasn't SAS that you downloaded.

You can also try tapping F8 as the computer starts to access a boot menu. At the menu choose Last Known Good Configuration. You can also try Safe Mode from this menu.

See how that works out.

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Hi

Thanks a lot for your response.

Go into Task manager again and run Explorer.

Does SAS show up in the program files? If so

you can run it from there.

Yes I found SAS. The program I downloaded that caused the

problem is a-square.

You can also try tapping F8 as the computer starts

to access a boot menu. At the menu choose Last

Known Good Configuration. You can also try Safe Mode

from this menu

.

I did that and it didn't do any better. I still have a blue empty screen.

I can only reach the desktop box through the task manager pressing

Ctrl+Alt+del.

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I found out my computer system is not working and Windows is inactive.can't do anything :cry:

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Hi

I've got Windows back but my system is still not working.

Do you know how I can restore the system from the tsk manager?

Thanks

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