Missing shortcut

[Russian Bear]

After installing SUPERAntispyware, a "shortcut" is placed on the desktop- but it is a generic icon. When double-clicked, an error message reads: Missing shortcut. To locate the missing shortcut click Browse..." I have uninstalled and reinstalled numerous times. Don't know what to do, please advise. Thanks

[ezekial52787]

After installing SUPERAntispyware, a "shortcut" is placed on the desktop- but it is a generic icon. When double-clicked, an error message reads: Missing shortcut. To locate the missing shortcut click Browse..." I have uninstalled and reinstalled numerous times. Don't know what to do, please advise. Thanks

Hello Bear! sorry for the inconvenience you are having with the program! try deleting the desktop shortcut and going into the start menu, click all programs and look for the SaS folder, then expand it and look for the sas shortcut in it, right click it and and go to "send to" and then it will bring another lsit and select "desktop (create shortcut)" and see if that fixes it, if not try selecting alternet start icon and see if that fixes the problem, hope this helps!

[Russian Bear]

Hello Bear! sorry for the inconvenience you are having with the program! try deleting the desktop shortcut and going into the start menu, click all programs and look for the SaS folder, then expand it and look for the sas shortcut in it, right click it and and go to "send to" and then it will bring another lsit and select "desktop (create shortcut)" and see if that fixes it, if not try selecting alternet start icon and see if that fixes the problem, hope this helps!

Hi ezekial52787. Tried the suggestions, no success. There is only the alternate start icon (RUNSAS), but I get the error message, "Unable to locate SUPERAntispyware program files" when I try to open it. Any further suggestions?

[SAS Customer Service]

After installing SUPERAntispyware, a "shortcut" is placed on the desktop- but it is a generic icon. When double-clicked, an error message reads: Missing shortcut. To locate the missing shortcut click Browse..." I have uninstalled and reinstalled numerous times. Don't know what to do, please advise. Thanks

Try uninstalling with our removal tool:

https://www.superantispyware.com/supportfaqdisplay.html?faq=47

Then manually browse to these locations and delete anything you find:

C:\program files\superantispyware

C:\programdata\superantispyware.com\superantispyware

%appdata%\superantispyware.com\superantispyware

Then try reinstalling

[Russian Bear]

Try uninstalling with our removal tool:

https://www.superantispyware.com/supportfaqdisplay.html?faq=47

Then manually browse to these locations and delete anything you find:

C:\program files\superantispyware

C:\programdata\superantispyware.com\superantispyware

%appdata%\superantispyware.com\superantispyware

Then try reinstalling

Still no success. The program still only creates a generic shortcut, and when I open it the error message reads, "Unable to locate SUPERAntiSpyware program files", but the program files have been installed. The SUPERAntiSpyware.exe file does not get installed! However, some of the other applications do e.g. SAScore, SAStask.