ezekial52787 Report post Posted October 3, 2011 as the description says, you should show more activity on your forums SAS, I have posted quite a few things, and seen others post things, but have not seen a peep from any of your employees on here since joining, you should have employees dedicated to checking the forums, or create a facebook page like I suggested before, it would help alot in helping in-experienced users get support! Share this post Link to post Share on other sites
Security Guru Report post Posted October 9, 2011 as the description says, you should show more activity on your forums SAS, I have posted quite a few things, and seen others post things, but have not seen a peep from any of your employees on here since joining, you should have employees dedicated to checking the forums, or create a facebook page like I suggested before, it would help alot in helping in-experienced users get support! Dear ezekial52787, I think that's a great suggestion! I'm not an employee myself but if there were more employees browsing the forms, I think it would be much better. Try contacting SUPERAntiSpyware about this at https://www.superantispyware.com/contact.html. All The Best, Security Guru Share this post Link to post Share on other sites
ezekial52787 Report post Posted October 9, 2011 thanks for the response Security Guru, and hopefully I can convince SAS into doing what I suggest, if you like atleast some of my suggestions perhaps you could contact them too and suggest it as well? Share this post Link to post Share on other sites
SUPERAntiSpy Report post Posted October 12, 2011 as the description says, you should show more activity on your forums SAS, I have posted quite a few things, and seen others post things, but have not seen a peep from any of your employees on here since joining, you should have employees dedicated to checking the forums, or create a facebook page like I suggested before, it would help alot in helping in-experienced users get support! We monitor the forums on a daily basis - if other members are answering things properly, there is no reason for us to jump in just for a "me too" answer. We are always here to help! Share this post Link to post Share on other sites
ezekial52787 Report post Posted October 17, 2011 We monitor the forums on a daily basis - if other members are answering things properly, there is no reason for us to jump in just for a "me too" answer. We are always here to help! good point SaS, didn't think about that! Share this post Link to post Share on other sites
Guest perry Report post Posted November 14, 2011 Well I've been waiting for a reply for a couple of hours or more and not one look at my situation from anyone at SAS. BS. Share this post Link to post Share on other sites
SAS Customer Service Report post Posted November 14, 2011 Well I've been waiting for a reply for a couple of hours or more and not one look at my situation from anyone at SAS. BS. We respond to support items in the order we receive them, and Mondays are catch-up day for the weekends. I've responded to your ticket and forum post. Share this post Link to post Share on other sites
