on laptop, not able to run SAS on my child's file

[kschwi]

Hi,

I've scanned my laptop on both my wife's and my account on our laptop but am unable to run SuperAntiSpyware on my son's account. It asks me what program do I want to open it with. Same thing with my Antivirus program Avira. I cannot open Windows explore either and I notice that I cannot disable the internet connection on my son;s account. None of these things occur on my account or my wife's account. It seems like some sort of infection but the SuperAntiSpyware does not currently find anything. It did a Browser helper earlier but nothing but cookies on the latest scan. Is this the remnants of a previous infection or is his account still infected?

[Seth]

Hello.

Run the following SAS .exe fix, then update SAS and run a complete scan (all on your son's account).

https://www.superantispyware.com/downloads/SAS_FixEXEfile.com

[kschwi]

thanks. The fix worked I scanned my son's file but all it found was tracking cookies.

I guess my system might be clean but why can't I disconnect or launch windows explorer or avira?

[kschwi]

thanks. The fix worked I scanned my son's file but all it found was tracking cookies.

I guess my system might be clean but why can't I disconnect or launch windows explorer or avira?

any ideas? There must be some remnants of malware that prevents me from disconnecting from the network or launching my anti-virus software. The laptop may no longer be infected but those items should be corrected before he can log into his file on the laptop.

[Seth]

The most practical option right now is to backup any important data from your sons account, then delete the account and create a new one for him.