SAS Pro asks to register every logon

[jorlin]

Hello,

I have SAS Pro Lifetime installed on a Windows 7 64bit laptop.

After last update to v5 it jumps back to expired evaluation copy, please reinstall.

I have tried uninstalling with SAS unstaller 64bit, restart, reinstall as admin.

Tried this two times now without success!

I have written a support request 5 days ago, but no response!!

What do do???

Any good ideas?

Jorlin

________________________________

Update:

Finally a response from support after 5 days, BUT they ask me to reinstall a third time, AND they send me a link to the 32-bit version of Windows 7 even though I have clearly stated that I have the 64-bit version.

Result was NOT GOOD!

Still waiting for good advice!

[SAS Customer Service]

Hello,

I have SAS Pro Lifetime installed on a Windows 7 64bit laptop.

After last update to v5 it jumps back to expired evaluation copy, please reinstall.

I have tried uninstalling with SAS unstaller 64bit, restart, reinstall as admin.

Tried this two times now without success!

I have written a support request 5 days ago, but no response!!

What do do???

Any good ideas?

Jorlin

________________________________

Update:

Finally a response from support after 5 days, BUT they ask me to reinstall a third time, AND they send me a link to the 32-bit version of Windows 7 even though I have clearly stated that I have the 64-bit version.

Result was NOT GOOD!

Still waiting for good advice!

What is your CSR number?

[jorlin]

My CSR number is:

CSR00074885

[rebelscum0000]

What is your CSR number?

If I only have my Product License:

xxx-xxx-xxx

and I lost my CSR number, where can i retrieve it?