jorlin Posted September 8, 2011 Hello, I have SAS Pro Lifetime installed on a Windows 7 64bit laptop. After last update to v5 it jumps back to expired evaluation copy, please reinstall. I have tried uninstalling with SAS unstaller 64bit, restart, reinstall as admin. Tried this two times now without success! I have written a support request 5 days ago, but no response!! What do do??? Any good ideas? Jorlin ________________________________ Update: Finally a response from support after 5 days, BUT they ask me to reinstall a third time, AND they send me a link to the 32-bit version of Windows 7 even though I have clearly stated that I have the 64-bit version. Result was NOT GOOD! Still waiting for good advice! Share this post Link to post Share on other sites
SAS Customer Service Posted September 9, 2011 Hello, I have SAS Pro Lifetime installed on a Windows 7 64bit laptop. After last update to v5 it jumps back to expired evaluation copy, please reinstall. I have tried uninstalling with SAS unstaller 64bit, restart, reinstall as admin. Tried this two times now without success! I have written a support request 5 days ago, but no response!! What do do??? Any good ideas? Jorlin ________________________________ Update: Finally a response from support after 5 days, BUT they ask me to reinstall a third time, AND they send me a link to the 32-bit version of Windows 7 even though I have clearly stated that I have the 64-bit version. Result was NOT GOOD! Still waiting for good advice! What is your CSR number? Share this post Link to post Share on other sites
jorlin Posted September 11, 2011 My CSR number is: CSR00074885 Share this post Link to post Share on other sites
rebelscum0000 Posted September 12, 2011 What is your CSR number? If I only have my Product License: xxx-xxx-xxx and I lost my CSR number, where can i retrieve it? Share this post Link to post Share on other sites