plasticidol Posted September 3, 2011 Hi, I've been using the Free Edition for a year or so and I recently bought a year of Professional SAS. I am running version 4.44.1000. I have Norton NIS also. I have Windows 7 64bit and use IE. I am having trouble scanning for new definitions. It says something about a firewall not allowing internet access to SAS. The Free version never had this problem. Thanks Share this post Link to post Share on other sites
Seth Posted September 3, 2011 Hello. You're using a very old version of SAS. Note your product key and use this uninstall tool: https://www.superantispyware.com/supportfaqdisplay.html?faq=47 Re-install the latest version from the home site, and add SAS as a firewall exception to NIS. Share this post Link to post Share on other sites
plasticidol Posted September 3, 2011 Hello. You're using a very old version of SAS. Note your product key and use this uninstall tool: https://www.superantispyware.com/supportfaqdisplay.html?faq=47 Re-install the latest version from the home site, and add SAS as a firewall exception to NIS. Thanks for the reply. I was somehow under the impression that SAS's free version automatically updated to new versions. Share this post Link to post Share on other sites
plasticidol Posted September 4, 2011 Uninstall went well. I loaded V5.0.1108 with no problem. The problem I'm faced with now is I don't have a registration number. When I bought the 1yr. PRO version and I saw that it still showed V4.44.1000 and there was no registration number anywhere. Am I out $10 or can SAS service get involved and fix it? Share this post Link to post Share on other sites
Seth Posted September 4, 2011 The Pro trial will work for a couple of weeks. In the meantime, have a look here: https://www.superantispyware.com/supportfaqdisplay.html?faq=16 Share this post Link to post Share on other sites
plasticidol Posted September 5, 2011 The Pro trial will work for a couple of weeks. In the meantime, have a look here: https://www.superantispyware.com/supportfaqdisplay.html?faq=16 Thanks dude. Everything you suggested worked great! My computer is actually faster using this newest version compared to the very old version I was using. Was worried when I read some people here complaining about how slow their computers were with the latest version. Share this post Link to post Share on other sites
Seth Posted September 5, 2011 You're welcome. Let us know if you have any further questions. Share this post Link to post Share on other sites