geokilla Report post Posted August 19, 2011 I'm using the pro version of SUPERAntiSpyware v5 and when I'm trying to do definition updates, nothing happens. It just gets stuck at authenticating connection. I try closing the update but it doesn't close, forcing me to close the program via Task Manager. It's not like the program crashed and froze or anything. This is happening on all my PCs too, not just mine. Share this post Link to post Share on other sites
Seth Report post Posted August 19, 2011 Welcome to the SAS forum. 1) Did you use any uninstaller tool before you installed V5? 2) What other real time security is on the other computers? I ask as it sounds like a firewall or antivirus may be blocking SAS. Share this post Link to post Share on other sites
SAS_Dave Report post Posted August 19, 2011 I'm using the pro version of SUPERAntiSpyware v5 and when I'm trying to do definition updates, nothing happens. It just gets stuck at authenticating connection. I try closing the update but it doesn't close, forcing me to close the program via Task Manager. It's not like the program crashed and froze or anything. This is happening on all my PCs too, not just mine. We are aware that the update window "forces" you to complete the update before it will continue - this is somewhat by design because cancelling during an update could cause problems (just like how Windows tells you not to power off while it's updating). We are working on more elegant ways to cancel the process though. As for the root of the problem, if you are stuck on authenticating there may be an issue with your Internet connection or Firewall/Router. It's also possible you happen to be checking while our server was under an unusually high load and it's just taking a while to respond. Has this been happening regularly or all within a small time period? Share this post Link to post Share on other sites
geokilla Report post Posted August 20, 2011 Welcome to the SAS forum. 1) Did you use any uninstaller tool before you installed V5? 2) What other real time security is on the other computers? I ask as it sounds like a firewall or antivirus may be blocking SAS. Yep I used the uninstaller. I also have Kaspersky Internet Security and a DD-WRT router. That's it. Nothing has changed from when I was using V4. We are aware that the update window "forces" you to complete the update before it will continue - this is somewhat by design because cancelling during an update could cause problems (just like how Windows tells you not to power off while it's updating). We are working on more elegant ways to cancel the process though. As for the root of the problem, if you are stuck on authenticating there may be an issue with your Internet connection or Firewall/Router. It's also possible you happen to be checking while our server was under an unusually high load and it's just taking a while to respond. Has this been happening regularly or all within a small time period? Well it gets stuck at authenticating for hours. I left it on overnight before and when I woke up the next day, it was still still at that screen. Couldn't find any definition updates or anything. Share this post Link to post Share on other sites
Seth Report post Posted August 20, 2011 1) How many computers is this happening on, and do they they all run Kaspersky? 2) Has someone manually configured your router or computers to use a proxy or any other IP setting? Share this post Link to post Share on other sites
geokilla Report post Posted August 21, 2011 1) How many computers is this happening on, and do they they all run Kaspersky? 2) Has someone manually configured your router or computers to use a proxy or any other IP setting? On two of my computers that I tried using v5 on. I'll try again with Kaspersky disabled and see if it makes a difference. No only I know how to configure the router. And I sure didn't change any router settings. Share this post Link to post Share on other sites
geokilla Report post Posted August 24, 2011 All is good now. Dunno why... I'll give it a couple more days to see if anything changes. Share this post Link to post Share on other sites
